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Gamecenter problem

andrewfair
I've Been Around

It's 6:56 and I'm wating for Leafs game. I'm stuck on http://www.nhl.com/gamecenter/en/gamecenterlive?id=2014020001  at the Watch Tab

 

Current NHL GameCenter LIVE™ subscribers sign in:     DOES NOT ACCEPT MY MYROGERS LOGIN.      I have already got the NHL Checkmark on Rogers.com

 

The only things visible is:

Upgrade to Watch Live Games, Replays and More

 

 

***Edited Labels.***

282 REPLIES 282

Re: Gamecenter problem

scotts98
I've Been Around

Getting the same thing.  Have tried the computer, iPhone and Apple TV.  All tell me that the useid/password is not valid.

 

Not a great first night!

Re: Gamecenter problem

JohhnyRockets
I'm a Trusted Contributor
Agreed. It is now 7:47 PM and past the time when things are supposed to work properly. While I am able to tune into both games currently being broadcast, the screen asking us to log in after 5 minutes, as instructed, is not coming up. When I try to log in, it says Invalid username or password. this is disappointing, because without the valid user name or password, I cannot stream the games on my smart blu-ray player or my smart TV. Then again, this is what we have come to expect from Rogers - nothing works properly. Very disappointing!

Re: Gamecenter problem

Graham2
I've Been Here Awhile
I am having the same problem. I was at the screen that said "Congratulations! You are eligible for a free subscription until December 31, 2014 "

I clicked on the Start Watching Now button, and it took me to the nhl.com gamecenter site. When I click on a game to watch it, I get prompted to upgrade, and I am not able to watch the game. I tried putting my Rogers login, but it seemed to want an nhl.com login.

Is there something I should be doing differently?

Re: Gamecenter problem

csent
I'm Here A Lot

Been one the phone for an hour with Rogers and they can't seem to figure it out.  Kept telling me to re-download the app on my phone, told them the app isn't the issue as I can't login on the computer or my ps4 app as well.  Ridiculous waste of my time.  I was a gamecentre customer for a couple of years and have never had an issue.  Rogers takes it over and I can't even log in on day 1.  You'd think that a company of this size would know how to develop a proper system and not have to rely on customers wasting time with an incompetent support team.  I should start billing them for my time.

 

Has ANYONE actually been able to log in using their Rogers credentials?

Re: Gamecenter problem

LandenB
I've Been Here Awhile

I've been able to somehow login and watch through my iphone, but not on my ipad or apple tv. Very frustrating

Re: Gamecenter problem

theoren_1
I've Been Around

Exact same problem here... working through my phone, but not desktop, despite the fact I get through to the Rogers  "Congratulations!" page. Maddening. Anyone have any ideas????

Re: Gamecenter problem

Graham2
I've Been Here Awhile
I used to go straight from the Congrats screen to the upgrade now screen. Now I go from Congrats to select game, But then when I click on a game, I get the upgrade now screen.

I can't watch games yet, but maybe progress?

Re: Gamecenter problem

andrewn37
I'm Here A Lot

same problem! gonna lose it

Re: Gamecenter problem

andrewn37
I'm Here A Lot

Is there supposed to be a Rogers NHL game centre app? that's different from theone used the last few years? This is horrid.

Re: Gamecenter problem

wayner92
I'm a Reliable Contributor

I am able to login on my iPad but I can't get in on my laptop.  I have followed the instructions but it ain't working!  The MyRogers ID is not working to login.

Re: Gamecenter problem

reezer
I've Been Here Awhile
Myrogers credentials not accepted. What a surprise!!


Re: Gamecenter problem

wayner92
I'm a Reliable Contributor

I am guessing there is a login issue.  On my iPad there is a separate login area for Rogers customers.  It really seems that at the NHL site that the MyRogers login does not work.  You have to log in via a separate method and some or all people are having issues.

Re: Gamecenter problem

cormierhulan
I've Been Around

Working on xbox but not on desktop. Was on live chat for 30 mins and only got 2 responses, terrible customer service. Why they didn't let people signin before today to iron out issues is beyond me....

Re: Gamecenter problem

deadandalive
I've Been Around

Got it working on iphone and ipad, but I think that's only because both apps have a specific Rogers login. What I really want is access to the Apple TV app.

Re: Gamecenter problem

Thwc
I've Been Around

Anyone else trying to link their wireless/internet acct # to myrogers only to have it say acct # invalid

Frustrating for what is supposed to be a free trial of gamecentre

Re: Gamecenter problem

chilipad
I've Been Around

Cannot login. I just switched to corporate account with 5gb data. Says account not eligible.

Anyone else have this problem?

Re: Gamecenter problem

md2merce
I've Been Here Awhile

I presume all the Rogers people are on an extended coffee break after "talk to the expert" or whatever that was?  Nobody at the company can provide a single constructive response to this host of issues?

Re: Gamecenter problem

Rogers_Chris
Social Media Specialist
Social Media Specialist

@andrewfair wrote:

It's 6:56 and I'm wating for Leafs game. I'm stuck on http://www.nhl.com/gamecenter/en/gamecenterlive?id=2014020001  at the Watch Tab

 

Current NHL GameCenter LIVE™ subscribers sign in:     DOES NOT ACCEPT MY MYROGERS LOGIN.      I have already got the NHL Checkmark on Rogers.com

 

The only things visible is:

Upgrade to Watch Live Games, Replays and More


Hi andrewfair, sorry to hear you were having issues last night accessing Rogers GameCentre LIVE. In future, I suggest you login here:

 

https://gamecentrelive.rogers.com/

 

Again, I'm sorry you missed out last night, but there's no shortage of hockey moving forward. 

 

 

 

@Rogers_Chris

Re: Gamecenter problem

Rogers_Chris
Social Media Specialist
Social Media Specialist

@scotts98 wrote:

Getting the same thing.  Have tried the computer, iPhone and Apple TV.  All tell me that the useid/password is not valid.

 

Not a great first night!


@Hey there scotts98, sorry to hear there were login issues for you, too. In future if you're having issues with devices accessing Rogers GameCentre LIVE, reach out to us on Twitter @RogersHelps or Facebook.com/Rogers. Our teams there will be best able to assist - the Rogers Community Forums are intended as a peer-to-peer support forum, but we don't offer customer care here, so try us through our other social channels. 

 

 

@Rogers_Chris

Re: Gamecenter problem

Rogers_Chris
Social Media Specialist
Social Media Specialist

@Hey andrewn37, the app is the NHL app and you should be able to authenticate your MyRogers credentials within that app. Any problems thereafter can be addressed with our support team @RogersHelps or Facebook.com/Rogers

 

andrewn37 wrote:

@andrewn37 wrote:

Is there supposed to be a Rogers NHL game centre app? that's different from theone used the last few years? This is horrid.


 

@Rogers_Chris