Game Centre on Apple TV unable to watch highlights

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koryjacobs
I'm Here A Lot
Posts: 5

Game Centre on Apple TV unable to watch highlights

I cannot watch any  highlights on my apple TV using Game Centre even though it works perfectly fine on my cell phone and computer.  I am using the Game Centre App. 

 

 

 

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RogersMoin
Moderator
Moderator
Posts: 2,000

Re: Game Centre on Apple TV unable to watch highlights

Hello, Community

 

It was certainly a challenging situation where highlights were not available only on Apple TV 4. We were in continuous touch with the support team and we are especially grateful to @dgortemaker for all the screenshots and videos provided during the troubleshooting process. Good news, we have received the confirmation a fix has been deployed so it should be all set for the next season. 

 

Cheers,

RogersMoin

 

PS: Our apologies for all the inconvenience this issue might have caused. Please send us a private message at @CommunityHelps for any concerns.

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RogersPrasana
Retired Moderator
Retired Moderator
Posts: 624

Re: Game Centre on Apple TV unable to watch highlights

Hi @koryjacobs

 

Welcome to the Community Forums and thank you for posting!

 

What model of Apple TV do you have? If you have GameCentre LIVE subscription, are you able to watch live games?

 

 

RogersPrasana

 

koryjacobs
I'm Here A Lot
Posts: 5

Re: Game Centre on Apple TV unable to watch highlights

Hi @RogersPrasana,

 

I have the latest 32GB Apple TV.  I can watch live games but cannot reply games or highlights.

 

Kory,

Rd5
I've Been Here Awhile
Posts: 2

Re: Game Centre on Apple TV unable to watch highlights

Was there a solution for this? I'm having the same issue.
koryjacobs
I'm Here A Lot
Posts: 5

Re: Game Centre on Apple TV unable to watch highlights

I haven't heard back from anyone related to this since my last post.

RogersCorey
Moderator
Moderator
Posts: 1,498

Re: Game Centre on Apple TV unable to watch highlights

Have you tried reinstalling the app as of yet?

 

RogersCorey

Rd5
I've Been Here Awhile
Posts: 2

Re: Game Centre on Apple TV unable to watch highlights

I uninstalled the app, restarted my Apple TV and reinstalled and the same issue. I can watch the game live but not the highlights or recap

dgortemaker
I Plan to Stick Around
Posts: 17

Re: Game Centre on Apple TV unable to watch highlights

UPDATE: I have had two cases registered for this issue. Have been in contact with Rogers tech support and am still getting a general 'we are working on the issue' answer. A 3 month wait (seeing initial post here in December 2016) seems like plenty of time to resolve this issue in my mind. I'm not convinced a whole lot of resources have been put into resolving this in a timely fashion.

 

dgortemaker
I Plan to Stick Around
Posts: 17

Re: Game Centre on Apple TV unable to watch highlights

Make that 4 months... November 12... not December 11!!

Rogers?
dgortemaker
I Plan to Stick Around
Posts: 17

Re: Game Centre on Apple TV unable to watch highlights

Further... for a visual reference for others who may be experiencing this issue:

 

https://www.dropbox.com/s/qe8dyao4anrpbw4/RogersGC.m4v?dl=0