I find this thread very interesting, mostly because of the huge amount of Samsung Galaxy owners out there. I think this is a case of doing research before purchasing a product as expensive as a smart phone. Rule #1, don't fall for the marketing hype. Much like Apple, Samsung spends hundreds of millions on marketing so people by their products, mostly because they are the only ones they have ever heard of. A little research prior to purchase would point out that there are potential issues with the Galaxy line of products, almost every single review I have read says that they feel like they are light and cheap feeling, not solid at all. If the frame and foundation of the phone isn't solid then the chances of a screen cracking is much more likely. You wouldn't buy a home if someone told you that the founation wasn't solid enough to suport the structure would you?
I own the HTC one and it is a very solid built phone, it's been praised by many reviews for the solid build quality and was named smart phone of the year as well as gadget of the year by several publications. Why isn't this the best selling Android phone then? It's because of marketing, people tend to buy what they have heard of before and what the person at the store suggests and the S4 is an easy sell for a sales person.
My HTC ONE has been dropped more times than I care to remember, including dropping it down the tile stairs in my home the day I got it (almost cried). I have dropped it enough times to shatter the plastic case that it's in yet have suffered NO screen damage because it's a solidly built phone. Solid aluminum back keeps it rigid which stops the phone from flexing and cracking the screen. Yes it could shatter if dropped on a hard rough surface face down but less likely in other situations. Mine personally has dropped face down from 4 feet on to a smooth tile floor and survived.
The moral of the story? Don't buy something just because it's what everyone else has, do some research and make an educated decision when looking at a product worth $600+ (even if most of the price is being subsidised by someone else), there are plenty of smart phones out there with much better build quality than the Galaxy line.
I get several calls per week for screen repairs on phones, 90% are for either a Samsung Galaxy or an iPhone
I used to own an S4 and will NEVER buy another Samdung phone again. My screen didn't crack in my pocket, I accidently dropped it and choose to replace the glass, digitizer and lcd screen. Average price I got was in the $300 range, . . . Even overpriced iphones cost less. You would think with the economies of scale that SamDung has on their phones, they should be cheaper but Samdung chooses to gouge us.
Do you have some personal involvement in this issue? I have a Galaxy mega, which has been dropped, and otherwise abused. I have no respect for these devices, and yet, I've had no real problems with mine. My wife, on the other hand, treats her s4 like a baby, keeping it in a case, and has never carried it in a back pocket. Yet, lo and behold, her screen is cracked! You talk as though Samsung couldn't possibly make a mistake! It has to be the user's fault?? You don't know these people. Quit judging them.
Samsung makes decent phones but when I dropped my S4, the screen shattered to pieces. Wasn't too happy but what made it worse, was the price to replace the LCD assembly with oem parts, over $300. That's like half the price of the phone. The S4 is my last Samsung, period. Loving my LG G2.😙