Galaxy S4 Receiving SMS Issues

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I Plan to Stick Around
Posts: 10

Galaxy S4 Receiving SMS Issues

Cant receive text message on galaxy s4. I can send them tho ?

 

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I'm a Trusted Advisor
Posts: 32,102

Re: Galaxy S4 Receiving SMS Issues

Hello 489ta

Have you tried taking the sim card out and putting it back in? Have u also tried calling Rogers tech support to see if they can see anything?

It seems there are a lot of problems with the S4 lately
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I Plan to Stick Around
Posts: 10

Re: Galaxy S4 Receiving SMS Issues

Taking SIM card out doesnt do anything.
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I'm a Trusted Advisor
Posts: 32,102

Re: Galaxy S4 Receiving SMS Issues

Hello 489ta

Actually most of the times it refreshs the network for the phone. Have you tried doing a factory reset or contacting Rogers about this?
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I Plan to Stick Around
Posts: 10

Re: Galaxy S4 Receiving SMS Issues

How do I do a factory reset.
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I'm a Trusted Advisor
Posts: 32,102

Re: Galaxy S4 Receiving SMS Issues

Hello 489ta

Warning doing a factory reset will delete all the things on the phone. If you did not back it up on KIES then you will not be able to retrieve them unless you do it from scratch. Just a heads up.

Go into settings and security. It should be there