I was dreading that I would get the "Your hardware order is on backorder" after the past couple of email they sent, and this morning I just recieved it... sigh. Anyone experience a back order? How long did it take for you to get your phone? I just want some kind of estimation... since Rogers reps aren't very straight forward "Yeah about 1-2 weeks" then t takes a month. Also... I hate the fact that I was lied to by two rogers reps, both of them saying the phone is being shipped out in a couple of days, etc. Just for me to buy the phone then wait weeks for it... quite annoyed.
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I ordered a Samsung Galaxy S II LTE for my hardware upgrade on April 25th and it still has not arrived yet. Rogers phone reps keep telling me that the phone is out of stock and it's been like that since April 24th. So it's almost been 2 weeks.
The problem for me is that I just signed a new 3-year contract with Rogers (a big mistake) with a $25 add-on for 500mb data. My old phone cannot access the Internet and so it can't use the data that I'm paying for. And my new contract starts today.
Call Rogers when you get your new phone and they will credit you for the time no problem. Now obviously they may give you a run around but I've never had a problem getting a credit for the services I couldn't use/receive. You can try calling now but since it's the start of your plan I don't believe there's anything for them to credit. So when you get your new phone give them a call and they'll probably give you like a $5 or $10 credit.. depending on how much you complain 😉