Galaxy S II LTE i727R: Power Issue

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I've Been Here Awhile
Posts: 3

Galaxy S II LTE i727R: Power Issue

my mobile does not shut down..when i tap the power off button..it restarts itself...what can i do to solve this?

 

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I'm a Trusted Advisor
Posts: 32,019

Re: Galaxy S II LTE i727R: Power Issue

Hello arpana

As explained in the other thread you posted in.


Have you done a battery pull? take out the battery & put it back again. See if that fixes the issue.

If that does not fix it, you need to check if a app is causing this issue. If a app is not causing this issue, the last part is to do a factory reset. That means your phone will go back to factory settings & will lose everything.
That should do it.

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I've Been Here Awhile
Posts: 3

Re: Galaxy S II LTE i727R: Power Issue

I tried pulling the battery out n also did factory reset...but it didn't work..

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I'm a Trusted Advisor
Posts: 32,019

Re: Galaxy S II LTE i727R: Power Issue

Hello arpana

Is the S2 you have from Rogers? If so does is still have warranty? If it does send it into repair & see what they can do.

If it does NOT have warranty on it anymore, then you may have to pay to get it repaired if something is wrong.