I am writing this to vent out my frustration with regards to my Note 4. I had this phone since it first came out and I find it to be the best one I have used so far. Couple of weeks ago, I had issues with the phone where my signal would drop and/or disconnect to the point that I cannot even make calls outside. It was very random but it was very annoying. When I am inside my house, I donn't get any data signal but WiFi is not affected. It kind of feels that I just purchased a very expensive tablet.
Finally decided to call Rogers tech support team and was advised to visit their Rogers Store to have it looked at. At first I was worried that the signal loss would not happen but lucky enough it did. I spent over an hour at the store while they process the device to have it shipped for repairs. It took so long because I had asked for a loaner phone and for some unknown reason, they couldn't enter the imei of the loaner phone they were about to give me. Going from a Note 4 to some LG device that had about an inch of screen is very frustrating but they could not process the device for repairs and was advised to go directly to Samsung. The representative told me its best to go there as I could get the phone the same day. To be honest, I think they were just trying to get rid of me.
Contacted Samsung and was advised to go to one of their authorized repair service. I did and was told that they could not fix it and that it had to be shipped for repairs. I did get a Samsung Nexus device which is not bad from what Rogers was planning to send me. I week had gone by and I got a call today to pick it up. Silly me that I did not fully check the device as it was working as it should however couple of minutes later, the random signal loss came back.
I apologize for my long note here but I am so sadden that I had to send the device back for repairs. I honestly feel like throwing it out on the highway after the store had closed before I could send it back.
Long story short, neither Rogers or Samsung are able to assist me and I had no choice but to comply to their request to send it back and wait for weeks to have it repaired.
I sure hope I am the only one affected by this.
Thank you for your time.
I appreciate your response below on behalf of Rogers.
To answer your questions below:
According to the repair notes, it was a PBA - BGA failure and it was replaced. I guess they should have checked it prior to shipping it back.
Anyways, I just sent the phone again for repairs and all I can do now is wait.
Hopefully now that you sent it back it will get repaired. It seems like either the antenna is causing the issue or a wiring inside. When you pick it up at the store, ask the store to run a test on the device. If it does it again, contact Samsung directly via Facebook or call their head office & explain ur situation & see if they can just replace your Note 4.
I know Rogers can do a advance replacement which will cost u $35 & u get another refurb Note 4. This device has been tested & works with a new battery & screen ( if needed). That may be another option to look at.
Glad you're good. Unfortunately for me I couldn't get satisfaction from Samsung who said the phone was "within spec" so I figured it was Rogers, what else could I think. So I canceled and although the antenna is strong I'm now dealing with well know Wind issues. Still, I consider myself better off and at less than half the price I was paying with Rogers.
my note 4 has the same issues. I will copy this and return to Rogers to sort out as it is still under warranty.