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Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around

Main issue??? Email account. I am unable to send outgoing mail from my phone while out of wifi area. I am with Rogers as my cell provider, and cogeco for home email.  I spent 11/2 hours on the phone with 3 different Rogers tech support who ranged to knowing nothing to seeming to know what they were talking about only to be told I have to call Cogeco and ask them about their outgoing server, who then proceeded to tell me I need to talk with Rogers.

 

I restarted my phone, deleted the email account to retry to no avail.  I had an Iphone where I was able to send and receive emails wherever I was so to NOT be told by my local Rogers dealer about this potential problem when I upgraded could have been a deal breaker if I upgraded to this phone or not.  I like all other aspects of the phone but NOT the email part.

 

I was also told to just forward emails to my G mail account and then send them off but the issue is still the same if Im out of wifi area!!!!!!!! duh!!! and what a pain that is, I shouldn't have to jump through hoops to use my email!!

 

I am going to raise a stink and go up the tree if need be, not sure if Samsung has any say in issues.  I may just return the phone if there is no work around of this.

 

PS>>> a friend has the same phone and has NO ISSUES!!! she uses cogeco for home email and Bell as her cell phone provider...... a switch may be in order........ Rogers may lose a customer after many years.

 

Sorry to rant but when I talk to 3 different people and my problem isn't solved there is an issue.  If any one has any suggestions I would appreciate it.

 

Very Frustrated phone owner.

 

Lisa

 

***Edited Labels***

 

18 REPLIES 18

Re: Frustrated Samsung Galaxy s3 user

mbazdell
I'm a Trusted Contributor

So are you using Gmail for your email or are you using Cogeco? Are you using the standard email app or the gmail app?

 

If you're using the standard email app, are you sure you put in the correct settings for SMTP in order to send mail? If it works when you're on WiFi I'm assuming you mean the Cogeco WiFi at your home. If you're using Cogeco for your email the problem would be with Cogeco not allowing the third party internet connection (Rogers wireless) to send using your account. That would indeed be a cogeco issue and something they could help you setup.

 

This has little to nothing to do with your phone/type of phone/software on your phone.

Re: Frustrated Samsung Galaxy s3 user

techsavy4568
I Plan to Stick Around
That is a Cogeco issue and you'll need to call them, as I had Cogeco, and had that issue myself.

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around
I tried both and each are blaming each other if anyone uses cogeco as home email and is a rogers
Customer could you provide me with your settings for both incoming and outgoing servers??

I was told I would have to turn my WiFi on and off to send my emails!! Not acceptable.

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around
@ techsaavvy and what was their answer to you??

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around
I was on the phone with Rogers deleting and readding the email account with different outgoing stmp types I talked to 3 different people. On the Cogeco end they didn't offer any solution except saying it was a Rogers issue and to call them back.

Re: Frustrated Samsung Galaxy s3 user

techsavy4568
I Plan to Stick Around
gave up trying to add Cogeco email to my Rogers Cell phone as it's purely Cogeco issues with their settings..i Just use gmail, and hotmail email acccounts works perfectly! Didn't much care for Cogeco email any way!

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around
Cogeco is the main e-mail account we use as a family so not having that capability can be an issue especially when I need to respond to an email when I am out of the house.

I was able to use all my email accounts with my iphone it gave me options to set up different smtp settings for WiFi and and 3 g so then why is it a cogeco issue??

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around
I had 3 email accounts set up on my iPhone

Cogeco
Yahoo
Gmail

And no problems

Re: Frustrated Samsung Galaxy s3 user

mbazdell
I'm a Trusted Contributor

http://www.cogeco.ca/web/on/en/residential/support/faq.php?id=29

 

There are the settings for Cogeco. Cogeco home internet e-mail, like Rogers, probably restricts the use of their SMTP servers to Cogeco IPs. That means you will need a different SMTP server for when you're not on their network. You can call Cogeco and tell them you're trying to setup your laptop to send mail from your office which uses a different provider and see what they say.

Re: Frustrated Samsung Galaxy s3 user

techsavy4568
I Plan to Stick Around
Email settings for Cogeco

Email Domain cogeco.ca

Email Service Type POP3

Incoming Mail Server address pop.cogeco.ca

Incoming Mail Server Username (Password is provided by your email service provider) username
(provided by your email provider)

SSL required for Incoming Mail? No

Incoming Mail Server Port 110

Secured Password Authentication required for Incoming Server? No

Outgoing Mail Server address smtp.cogeco.ca

SSL required for Outgoing Mail? No

Outgoing Mail Server Port 25

Secured Password Authentication required for Outgoing Server? No

Outgoing Mail Server Username format none

Rogers fall back Outgoing (SMTP) Server: smtp.rogerswirelessdata.com




PLEASE NOTE: These instructions are offered as a courtesy to assist our customers in configuring third-party mail collection. We cannot guarantee the accuracy of this information as the Internet Providers may change their server names without informing Rogers. If the settings fail to work, please contact your Internet Service Provider for updated information or additional help.

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around

Saw that link and tried it, did not work.

Re: Frustrated Samsung Galaxy s3 user

dundeebutt
I Plan to Stick Around

Is the username and password from the above for incoming mail server is that not your email adress and your password?? I did this and it worked but putting rogerswirelessdata as the outgoing server smtp while OVER WIFI does not work I get an error message that states unable to connect to email server to verify your account information. No repsonse from server. If I put in smtp.cogeco.ca WHILE OVER WIFI it works.

 

Now if I shut off wifi the above with rogers wireless data works but when I turn wifi back on it doesnt.  Like I said the Iphone allowed me the option to use rogerswirelessdata.com and cogeco.ca BOTH as the outgoing server.  So if one didn't work the other one picks up and vice versa depending on whether you are in a wifi area or not.

 

I am visiting both stores tomorrow and see what they say.

Re: Frustrated Samsung Galaxy s3 user

mbazdell
I'm a Trusted Contributor

Just to be clear, the iPhone didn't do it. The app running on the iPhone which probably comes with the OS is what did the switching. There are numerous other e-mail apps in the Play Store and I'd be surprised if one didn't do the switching. You could always just disable your wifi when at home and you want to send an e-mail from your phone. Or stop using Cogeco for e-mail, which probably would make more sense.

Re: Frustrated Samsung Galaxy s3 user

Silvertag
I Plan to Stick Around

1) What is the email program your are using ?   Are you using the Samsung built-in email app or a third party you installed ?

2) You should not set different smtp server for different connection type it makes no sense.

3) I have Videotron as my internet provider and can send emails over Rogers data service on my @videotron mail without issue so Rogers is not blocking anything.

 

When on wifi, your emails are routed via your Cogeco home internet service. When your out of Wifi you fall on Rogers Data service. The smtp stays the same its just the internet route that change.

 

Check your configuration again. Make sure your not trying to send email with the authentication active for the smtp settings.

Edit: Also make sure your Data Enabled option is checked under your network setting.

Re: Frustrated Samsung Galaxy s3 user

deahamlet
I've Been Here Awhile
The problem is 100% with Cogeco restricting outgoing server access to only while on their network. I suggest you use GMAIL outgoing servers instead (if you have a gmail account), it should be working on both wifi and 3G.
This is a reason why I never use my ISP's email, ever. Most of them do this stupid thing.

Re: Frustrated Samsung Galaxy s3 user

Gronck
I've Been Here Awhile

My pop email gets'  'authentication failed' . It works fro a week or so and then I get 'authentication failed' Nothing has been changed. I eventually delete the account and then put it back in with all the same parameters ( sometimes I must do this several times, ) then it works for a week or so and I have to so it again. I repeat I don't change anything it just starts failing. Unbelievably frustrating

Re: Frustrated Samsung Galaxy s3 user

rgwebster
I Plan to Stick Around

get an outlook account and import your cogeco mail to it, then add outlook account to your phone and make it your default email account.  Prpblem solved aall around

Re: Frustrated Samsung Galaxy s3 user

Bolie
I've Been Around

My wife and I both have Samsung S3 phones , using Rogers as our carrier, but Cogeco as our home Internet provider and email provider.  Exactly same issues.   Any work around suggestions, or who we can get correct solutions from,

appreciated.  

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