Free On Demand

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I've Been Here Awhile
Posts: 2

Re: Free On Demand

Thanks Meowmix.

I've Been Here Awhile
Posts: 4

Re: Free On Demand

I finally received the second email today, November 23.  My free movies are good until Feb. 28, 2013.  I originally applied for the reward many, many weeks ago, some time in October.  So much for Rogers' promise of "5 business days"!  😞

I'm a Trusted Advisor
Posts: 32,013

Re: Free On Demand

Hello WendyER

It could be that their system was overloaded with the amount of people picking that free gift. At this point i have heard many have been waiting & been told its because the back end team office has been flooded with this.

I am happy to hear that you got the second email tho!.

For sure ill be using my free movies sometime during the Christmas time.
I've Been Around
Posts: 1

Re: Free On Demand

I just rec'd my 3 free movie confirmation today by email.

 

 

I'm a Trusted Contributor
Posts: 306

Re: Free On Demand

I just spent a very frustrating 30 minutes on the phone trying to explain to Rogers how they made a mistake with this promo on my account. I ordered 4 movies total on ROD in 2012, none before the free promo started. They charged me for 2 and gave me 2 for free. I tried to explain to the CSR that this made no sense since 3 should have been at no cost. She had a problem with the system so thank god I had my old paper bills. The issue was that according to their system I ordered the same movie twice within less than 30 minutes. I was finally able to explain to her how that makes no sense and is impossible with the way the ROD works. I got the credit back, but a small issue like this should not take that long to resolve.
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I'm a Trusted Advisor
Posts: 32,013

Re: Free On Demand

Hello mousetamer

Welcome to Rogers. The company that will charge you for anything & everything even if its a mistake. Reps do not understand at times that people make mistakes.

Anyways glad you got a credit back BUT it should not have taken that long for it.