I finally received the second email today, November 23. My free movies are good until Feb. 28, 2013. I originally applied for the reward many, many weeks ago, some time in October. So much for Rogers' promise of "5 business days"! 😞
It could be that their system was overloaded with the amount of people picking that free gift. At this point i have heard many have been waiting & been told its because the back end team office has been flooded with this.
I am happy to hear that you got the second email tho!.
For sure ill be using my free movies sometime during the Christmas time.
I just spent a very frustrating 30 minutes on the phone trying to explain to Rogers how they made a mistake with this promo on my account. I ordered 4 movies total on ROD in 2012, none before the free promo started. They charged me for 2 and gave me 2 for free. I tried to explain to the CSR that this made no sense since 3 should have been at no cost. She had a problem with the system so thank god I had my old paper bills. The issue was that according to their system I ordered the same movie twice within less than 30 minutes. I was finally able to explain to her how that makes no sense and is impossible with the way the ROD works. I got the credit back, but a small issue like this should not take that long to resolve.