Fluctuating upload/packet loss on Xbox one

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I Plan to Stick Around
Posts: 24

Fluctuating upload/packet loss on Xbox one

So I just switched to the rogers ignite bundle, and at this point, it feels like a waste of time and money. I received the lesser of the two modems, the hitron cgn3, and it doesn't work properly for my Xbox one. I already tried switching it out, but that didn't fix my issue. The biggest problem is that my upload will go from 20 down to 2, then 11, 1,3,0.47 and my packet loss will be around 10%. I ran a ping test on my PC to the Xbox live servers, and got a 3% packet loss. I have spent 6 hours on the phone with Rogers tech support and 3 with Microsoft, both companies blame the other.

Btw I run a wired connection on my one, and both wifi frequencies have the same problem too. I also use dmz to open my nar.

I appreciate any help anyone has to offer.
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Resident Expert
Resident Expert
Posts: 14,246

Re: Fluctuating upload/packet loss on Xbox one

As for the modem.. dont worry about the 'lesser' part.  They are IDENTICAL units, other than the one has AC wireless (and poor AC wireless at that).  Other than that, the modem part is the same.

 

First thing we should look at is your signal levels/channels.

Depending on what you had before.. you probably didnt have the same number of channels (all the others had only up to 8,this uses 20 of the 24 available.  THerefore it uses a wider range of freqencies on the cable.

There could be a signal level issue effecting this one and not the other one.. and then giving the problem.

Or could be it hasnt been provisioned right.

If you can log into the modem, and give us the data from the DOCSIS WAN page, it would be a start to go on.



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I Plan to Stick Around
Posts: 24

Re: Fluctuating upload/packet loss on Xbox one

I will once I get home from work.

Previously I was with start on their 60/10 plan, using a standalone modem on the Rogers lines, and never had this problem.

Thanks for the response.
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Resident Expert
Resident Expert
Posts: 14,246

Re: Fluctuating upload/packet loss on Xbox one

Yeah, the start modems will be a docsis3 8 channel modem.

The CGN3 and the CGN3acr are both 24 channel (only 20 are being used).
But they use a wider frequency range... so there are ALOT of benifits of that there is even less chance of getting congestion when more and more are getting the HIGHER speed packages..
BUT makes them a little more suseptible to slightly out of spec signal ranges.



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I Plan to Stick Around
Posts: 24

Re: Fluctuating upload/packet loss on Xbox one

So I got home, booted up my console and I haven't even seen many drops in over 30 speed tests. I hit 6 once, but that is just an outlier. I'm attaching the stuff anyways, just to see if there is a problem.

 

The signal strength is between 7.8 and 9.2, and the noise ratio is between 35.595 and 37.780. I don't see an option to uplaod my screenshots 😕

 
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Resident Expert
Resident Expert
Posts: 6,985

Re: Fluctuating upload/packet loss on Xbox one

Just copy the tables and paste them into the thread.  That will copy the text and paste it in.  The tables might look rather messy after pasting them in, but don't worry about that.  I'll sort out the data when I have a look at it.



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I Plan to Stick Around
Posts: 24

Re: Fluctuating upload/packet loss on Xbox one

Okay, will do. The problem is back, it lasted all of 20 minutes.

 

 
Downstream Overview Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID 1 663000000 256QAM 8.400 36.387 12 2 591000000 256QAM 8.200 37.356 1 3 597000000 256QAM 8.800 37.356 2 4 603000000 256QAM 8.700 37.356 3 5 609000000 256QAM 9.200 37.356 4 6 615000000 256QAM 9.000 36.610 5 7 621000000 256QAM 8.900 37.356 6 8 633000000 256QAM 8.100 36.610 7 9 639000000 256QAM 7.800 35.973 8 10 645000000 256QAM 7.800 36.387 9 11 651000000 256QAM 8.000 35.780 10 12 657000000 256QAM 8.000 35.780 11 13 669000000 256QAM 8.700 36.387 61 14 675000000 256QAM 8.900 35.780 62 15 681000000 256QAM 9.200 36.387 63 16 687000000 256QAM 8.600 36.387 64 17 693000000 256QAM 8.800 36.610 65 18 699000000 256QAM 8.300 36.387 66 19 705000000 256QAM 7.900 36.387 67 20 711000000 256QAM 8.300 35.595 68
Upstream Overview Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID 1 30596000 6400000 ATDMA 44.750 2 2 13696000 3200000 ATDMA 43.250 4 3 23700000 6400000 ATDMA 43.250 3 4 38596000 3200000 ATDMA 45.750 1
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I Plan to Stick Around
Posts: 24

Re: Fluctuating upload/packet loss on Xbox one

Update.... It fixed itself again. I'm back to just using the hitron, my linksys router crashed on me. It's weird, now it's fluctuating on and off. I get a few minutes of straight 19/20/21, then a few minutes of 4,2,9,6, etc. 

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Resident Expert
Resident Expert
Posts: 6,985

Re: Fluctuating upload/packet loss on Xbox one

Can you delete the first two lines that contain your IP address.  Not a good idea to leave that out in the open 🙂

 

Can you also descibe how you configure your network with the linksys router installed.  Bridged modem, or still in Gateway mode?



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I Plan to Stick Around
Posts: 24

Re: Fluctuating upload/packet loss on Xbox one

Good call, didn't even catch that. However, I like hackers, they're fun and definitely not scum!