Cisco box. Basically missed two NFL games. Recorded the games. When I play back I fast forward through commercials and half time. Problem is, it's then stuck in FF mode. No buttons work, not even Power, either on remote or on box. I rebooted but same problem when I tried to playback again. I've had this happen on occasion in other programs but usually it goes for a while then gives me back control eventually. Seems to be program-specific, i.e., it will happen over and over in one program while others have no problem.
JEL have you experienced this issue on any other boxes?
Does anyone else in the community have suggestions?
Never had this issue on the old boxes. Of course, they had their own serious problems. I exchanged them a couple of times at Costco. The most recent time it had been replaced by the Cisco box. Since then I've had this happen off and on occasionally on random programs, though not lately - until last week. And as I said, it's program specific (so it can't be the glass or how I point the remote, etc.). When it happens in a program it will always happen in that program but not others. Only two cures: unplug the box and reboot or wait till it goes and goes and then it eventually reboots itself. In any case, it's impossible to watch with FF and with something like a commercial-filled football game I give up and just delete it.
I would tend to agree that its primarily or most likely a software issue.
Just saying, i havent experienced it once, and i have had the new IPG on it since day one available... so SOMETHING on mine is omitting it? we have heard a number of others on here complain of the same thing.. but not EVERY new IPG user (at least, that they have said).
So there has to be SOMETHING triggering it, but not on all.. software + area?
Im not trying to argue 🙂 just saying if it was 100% software, more likely 100% of the users would experience it? (like the insane lag that happened for a while (moreso than the normal)
I have the Explorer 8642HD.
Sorry, should have been more specific 🙂 there are a couple of models of the 8642HD, with different sized hard drives. I beleive it should be listed on the sticker on the back.