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Fast Forward Recordings with Ignite TV Remote

clammydog
I Plan to Stick Around

Ignite was installed last week and so far apart from the odd TV picture freeze up everything seems to be working fine. 

 

I want to know if it's possible to fast forward recorded programming in 3 minute intervals just like the old remotes. This was a great feature for zooming past commercials. Thanks.

 

 

 

***Edited Labels***

-clammydog
I'm NOT a Rogers employee, my comments are my own.
44 REPLIES 44

Re: Fast Forward Recordings with Ignite TV Remote

Biollw
I'm an Advisor

Gave been watching one show for 20 episides on demand and NEVER has it been 10 mins. 

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@Biollw wrote:

Gave been watching one show for 20 episides on demand and NEVER has it been 10 mins. 


That would only happen when your set-top box reverts back to the default 5-minute skip.

 

https://www.xfinity.com/support/articles/get-to-know-xr11-remote

 

Page Up and Page Down:
- Jump several rows up or down in the guide and in other menu pages.
- Skip 10 minutes forward or back while watching Xfinity On Demand.
- Skip five minutes forward or back while watching any live TV or DVR recording.

 

On the other hand, if you configure the STB for 30-second skip, then that applies when watching live TV, recorded or On Demand content.

Re: Fast Forward Recordings with Ignite TV Remote

Biollw
I'm an Advisor

Ahh I see. All I want is the 30 sec page up to STAY at 30 Seconds

Easy chore.

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@Biollw I really don't know what causes the Xi6 to revert back to a 5-minute skip, only that this has been an ongoing issue for some for years now: https://forums.xfinity.com/t5/X1/XR15-30-second-skip/td-p/3154209

 

Which set-top box models do you have, Xi6-A or Xi6-T, or both?  If you have both variants, does this problem occur for you on both?

Re: Fast Forward Recordings with Ignite TV Remote

Just for info, I have ignite for 6 weeks now, and in those 6 weeks, the FF has never reverted, once I set it to 30 seconds.

3 different XI6-T in the house.



Re: Fast Forward Recordings with Ignite TV Remote

Biollw
I'm an Advisor

all 3 of my units are the Xi6-A. I have swapped them around because we use the one in the living room the most. And still it will revert to 5 mins. More use I guess and more chances to mess up.

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@Biollw wrote:

all 3 of my units are the Xi6-A. I have swapped them around because we use the one in the living room the most. And still it will revert to 5 mins. More use I guess and more chances to mess up.


The reason why I asked was that I do not recall ever losing the "30-second skip" on any of my Xi6-T set-top boxes and the last time that I recall this ever happening to me was with an Xi6-A.  However, I also only ever lost the setting a few times, not constantly.

 

My Xi6-A's all got replaced with the Xi6-T due to another issue, so I can't test to see if there are any differences between the two models.

Re: Fast Forward Recordings with Ignite TV Remote

Biollw
I'm an Advisor
Well I swapped living room with the bedroom xi6 a, got it setup,
Confirmed it was a 30 sec skip.
Watched a video using xi6 YouTube app.
When finished returned to TV and starta recording, press page up and bang, it was back to 5 mins.

Now added note, went to live TV, then back into another recording, stupid thing just went to 30 ssc skip. And hen paused live TV for a bit and it's 30 secs

Perhaps all my boxes should be replaced with t version and see what happens

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@Biollw  If you have reliable steps to break the 30-second skip, then I would document them and send them to @CommunityHelps .  Configure the 30-second skip, power-cycle the box, confirm that the 30-second skip still works, perform the steps-to-reproduce, then confirm that the box reverted back to the default 5-minute skip.  Perform those same steps on another box to confirm that they reproduce reliably.

 

You can request a box swap.  However, you currently have STBs that work with your TVs and there is a risk that you may run into new problems if you switch to different Xi6 hardware, although that risk should be minimal if your TV's are all from major top-tier brands such as Sony/LG/Samsung.

Re: Fast Forward Recordings with Ignite TV Remote

Biollw
I'm an Advisor

Majors brands, Samsung, Panasonic and Insignia. No off brands here.

Re: Fast Forward Recordings with Ignite TV Remote

BP21
I've Been Around
That doesn’t seem to work for me. I press exit 3 times and 0300 and it just searches channel 300

Re: Fast Forward Recordings with Ignite TV Remote

57
Resident Expert
Resident Expert

@BP21 : Per post 2 of this thread, you're supposed to key in 0030, not 0300 if you want a 30 second skip.  Post 5 discusses 0500 for 5 minutes....



Re: Fast Forward Recordings with Ignite TV Remote

pboc
I'm Here A Lot

Ignite TV remote control ( or out of control) is pathetic. When fast-forward or rewinding it's imposable to stop the show where I want when I press play. It's like a child wrote the code. Apology....a child could do a better job.

Out of the many issues with Ignite TV this is by far the most aggravating, try to rewind a goal or a touchdown and you'll get my drift.

The whole remote is a joke have to press 10-20 times just to find stuff. 

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@pboc  If you only want to go back just a few seconds, or go back to a specific point with any precision , the REW button will not work... but you can do this with voice commands.  Try using, "Go back 10 seconds".  Hopefully Comcast can get this fixed soon.

Re: Fast Forward Recordings with Ignite TV Remote

Danbel08
I've Been Around

EXIT EXIT EXIT 0030

Re: Fast Forward Recordings with Ignite TV Remote

senordd
I Plan to Stick Around
Why is the fast forward and rewind so imprecise? It always goes back a bit when go back to normal speed and rarely stops where I want it to.

Re: Fast Forward Recordings with Ignite TV Remote

Bplayer
I'm a Trusted Contributor

I would speculate it is because it from is an internet feed that is buffered rather than a local media device. Could it be improved... no idea. It is a minor annoyance, but a 5-10 second disruption is really no big deal.

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@senordd wrote:
Why is the fast forward and rewind so imprecise? It always goes back a bit when go back to normal speed and rarely stops where I want it to.

It is due to a Comcast bug/implementation quirk that has gone unfixed for ages.

 

I have tried to explain why the problem occurs in this post: https://communityforums.rogers.com/t5/Ignite-TV/Fast-Forward-Function-Ignite-TV/m-p/474066/highlight...

 

The strange thing is that you can go back to any specific spot using voice commands ("Go back six seconds") but cannot using Rewind/Play.

Re: Fast Forward Recordings with Ignite TV Remote

Cindy13
I've Been Around

where do you have to be to do this. I do it and all it does is bring up the guide for channel 0030....

 

Re: Fast Forward Recordings with Ignite TV Remote

-G-
Resident Expert
Resident Expert

@Cindy13 The most reliable way to set the 30-second skip is while watching a normal TV channel.

 

Press "Exit Exit Exit" (wait 1 second between button presses; do not press-and-hold Exit) and then key in "0 0 3 0", also waiting 1 second between button presses.

 

Yes, you should see 0030 search results on the right side of your screen.  Press Exit to cancel.  After that, 30-second skip should be enabled when watching Live TV and recorded content.  The skip interval may be different when watching some On Demand content.

Re: Fast Forward Recordings with Ignite TV Remote

joebloe2
I Plan to Stick Around

Thanks, this worked as described.  It would be nice if these "little tricks" were actually customizable via the settings menu, rather than hidden like this.

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