Extra fee?!?!

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jmcnally
I Like it Here
Posts: 0

Extra fee?!?!

I want to downgrade my monthly plan, and Rogers wants to add an ADDITIONAL 155 dollars to my account?!?! Come on Rogers!!!!

 

 

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RogersCilio
Retired Moderator
Retired Moderator
Posts: 390

Re: Extra fee?!?!

Hey @jmcnally,

 

Welcome to the Community. 

 

We would require more information to better assist you and to understand these additional charges.

 

Are you currently on a term?

What kind of plan are you choosing?

 

We look forward to your reply.

 

RogersCilio

 

 

 

Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: Extra fee?!?!

As RogerCilio said..  it may depend on what you current plan is, and if you are on a term discount.


GENERALLY, you can change plans without penalty, etc.

But for cellphones, if you are on a term discount (2 year contract, with then a phone discount), there is a minimum $ level for the plan which must be kept.
This is to ensure that the then device discount, is paid back then essentialy over the 2 year term.  After that term, you can go to a NON term priced plan, etc (which is then normally $10-15 less than the same plan with term).

Sometimes the same applies for bundle term discounts for cable/internet/phone, etc as well.
There may be minimums to keep that discount.

This is pretty much common practice across all the carriers.  Its not just Rogers.
The only way to really avoid this, is to not get into any term contracts.
But will get no bundle discounts, etc... and on phones would require paying the FULL retail price of the phone up front.