Explorer 3250HD boxes rebooting in west end Ottawa

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I've Been Here Awhile
Posts: 2

Explorer 3250HD boxes rebooting in west end Ottawa

I have two Explorer 3250HD boxes connected in my house. Recently they seem to freeze up and then reboot themselves. This happens almost dayly. As well I have to reboot them to be able to see the writing to choose a program when I want to view on demand. I live in west end Ottawa. Other people in the area have experienced the same behavior now and then. Any Idea's about this problem ?

 

 

 

 

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Community Manager
Community Manager
Posts: 3,311

Re: Explorer 3250HD boxes rebooting in west end Ottawa

Is any Community member able to assist @Sloofoot with their issue?

 

RogersDarrell

I'm a Trusted Advisor
Posts: 31,919

Re: Explorer 3250HD boxes rebooting in west end Ottawa

Hello Sloofoot

Have you contacted Rogers cable tech support & see if they can fix it via a small update or something internal?

It could be the box as that box does not exist within Rogers anymore ( They do not sell it anymore nor do stores have any to exchange them with).

You might need to get a new SD / HD box if nothing will fix it sadly.
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