Explorer 3200 - No Picture / No Audio

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I've Been Here Awhile
Posts: 2

Explorer 3200 - No Picture / No Audio

Hi. I was searching the forum for similar posts but could not find one so I'm reaching out hoping someone is familiar with my issue.

I use an Explorer 3200 on a secondary TV. It powers on no problem and I can bring up the guide, change channels, and display the info on each channel. However, there is no actual picture or audio. The DVD and even the VCR work perfectly on the TV.

I've done the standard reboot but I can't understand why the guide and info display still functions normally but there's no picture or audio. Any suggestions?

Thanks!

fred

 

 

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Resident Expert
Resident Expert
Posts: 13,856

Re: Explorer 3200 - No Picture / No Audio

Usually that means that the box is getting no signal to display


I'm a Senior Advisor
Posts: 3,450

Re: Explorer 3200 - No Picture / No Audio

It needs a signal to update the guide. Is the guide current?


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I've Been Around
Posts: 1

Re: Explorer 3200 - No Picture / No Audio

I live in T.O. and I am having the same problem.
I Plan to Stick Around
Posts: 17

Re: Explorer 3200 - No Picture / No Audio

I have the same problem since Dec 22. My name internet service is down as well. I am typing this with my cellphone.
I'm a Trusted Advisor
Posts: 31,991

Re: Explorer 3200 - No Picture / No Audio

Hello Teletran

That is because like u said u have no Cable or Internet to work with.
I'm a Trusted Advisor
Posts: 31,991

Re: Explorer 3200 - No Picture / No Audio

Hello BARFLY69


Do you have cable or Internet working at home?
I'm a Trusted Advisor
Posts: 31,991

Re: Explorer 3200 - No Picture / No Audio

Hello OLDYELLR

Yes that is correct. All Rogers boxes needs signal to either show picture, sound and update the guide.
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I've Been Here Awhile
Posts: 2

Re: Explorer 3200 - No Picture / No Audio

Thanks for the note. Yes, the guide is current. I double checked with my main box and saw the Germany vs USA hockey game listing on both boxes. Not sure what's going on...