Good day @DJKermit,
Welcome to the Community!
It would be my pleasure to assist you in French!
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Did you previously have an existing subscription with Spotify?
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If you've tried to resolve twice through Rogers' normal channels and found no help, I wouldn't bother beating my head against a brick wall trying to get other Rogers' service channels to respond. It's a useless endeavour. I would go straight to the President's office and write to Mr. Laurence directly. Someone from his office will respond and at least try to resolve. I have had mixed success with resolving Spotify but only after the intervention of the President's office. I have one of the two accounts that I am entitled to working properly. The other still hasn't been resolved. My next step will be Rogers' Omubsperson, but I am giving the case manager from the President's office some more time to resolve.
If you want to file a complaint you'll have better chance at the ombudsman than the president.
Make your case by gathering your info (proofs, chats, calls with support, etc.) Their goal is to make you (and you only) satisfied and close as many complaints ASAP. So you may bring citings in discussion threads so they realize they just can't reduce your bill of 11$/month (or whatever compensation Spotify Premium would be).
Yeah let us know.
On a quick note (not to rub it to your face), yesterday was my Premium end date at Spotify and turned to Free. So I did the couple of clics required here to kick in Rogers' Premium "experience" and it worked intantaneously.
So to let recent readers know: I followed steps posted at page 7 of this thread (no need to wait at step 4).
To those still having issues: don't give up!
That's correct. You have to let it go Free, and then leach it by Rogers. Rogers will use your email address to find it.