New to Rogers - Spotify
So I just got a Share Everything plan with Rogers and I get a free Spotify Premium subscription.
I was on the free trial with Spotify and it recently expired.
When I go onto My Rogers it says I have the Spotify Premium Subscription but when I go on to Spotify it tells me I need to get a subscription for Spotify Premium.
Can someone help?
Good Afternoon @Beanieb2410,
I would like to clarify your question so we can better assist you. Do you want to change your Share Everything Experience from Spotify to either Shomi or Texture? Are you still within the first thirty days of your experience? If so you can simply log into MyRogers, and click on Change my selection, and you will be able to choose another experience.
Were you able to select your Share Everything Plus experience successfully through MyRogers? Did you link your existing Spotify account through MyRogers? If you are unsure of how to do this, click here and read message 9 for step by step instructions.
If you need further clarification, please let us know!
Having the same issue with Spotify. I got Rogers last week and signed up for Spotify as my free service. The problem is I already had a Spotify account and it doesn't link with my Rogers account. Do I have to cancel the service on Rogers and then re-choose the Spotify option? Shouldn't it just be an option to link the Rogers and Spotify account like it does with Next Issue?
Welcome to the Community Forums!
Customers who already pay Spotify for their premium subscription can switch it to Rogers either as an included experience (at no cost for 24 months) with Share Everything + plan or as a paid experience.
Go to rogers.com and sign in to your MyRogers account.
It's been over a month now, and they still haven't fixed my problem. Still sitting with their useless back office team. Excalations mean nothing to these people. On top of this, my first bill is due on Dec 14 and it's showing an my balance on there, but there is no invoice.... Also, they are trying to charge a couple hundred dollars, when i haven't received what i signed up for. I hate rogers soo much... you guys do nothing and expect people to stay? I'm starting to look at corporate packes with telus now. If they don't do something to make me happy, i'm leaving rogers for the second and last time.
I hear you and feel your pain. I signed up for Spotify in Sept and I'm still waiting for Rogers to fix my issue. Friggin ridiculous service Rogers. Smarten up!