@AnthonyDerbish Fully agree. I changed providers for this promotion aswell. Now i'm using up unneccesary data using spotify on my main account. I wonder if rogers will waive overages due to this problem on their end.
So after a week, I got a call from the "back office" to whom the issue was escalated. I had to go through the whole exercise of trying to explain the problem to them again, and they had no idea. Tried a couple of things, still no dice.
MyRogers still says "I have this" for Spotify, yet Spotify does not think I have premium as clearly the two companies are not handshaked properly.
They sent it off somewhere else. Who knows how long this is going to take. Ridiculous.
@RogersMaude And @RogersAsif my Spotify is set up on MyRogers okay but now that my existing premium subscription expired today I'm stuck in free mode like some others on this forum. How do we get this working? I tried to use the manage button on MyRogers to re-register my account to see if that would click a subscription request to Spotify, but the only option is "listen". Please help!
@RogersPrasana yes I am able to login to Spotify using the account listed as my choice on th MyRogers page.
I've been discussing my issue with Spotify customer service and they don't see anything linking my account to Rogers and feel Rogers has to fix it.
I know now that the problem was choosing my Spotify account while I was still on premium. This must mess up the process for Rogers when the system tries to set up a payment for an account that is already paid for. Saying that I think I just need someone to go into my account and remove my Spotify account choice so I can select it now. The key is to only associate to your Spotify account once it is in a free state.
Good Morning @Scottwin,
Thank you for confirming the steps you have already taken to troubleshoot on your own. I would like to help you further to resolve your Spotify issue.
I’m going to send you a private message from @CommunityHelps. Please check our message via the envelope icon that appears on the top right-hand side of your screen when you are logged in to the forums.
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