So the solution is giving money back. I'm in Amsterdam now. Doesn't work using 011 or +1. Didn't work in Italy in 2015 either. Fix the problem.
Welcome to the Community!
I know it's very inconvenient when the service doesn't work while travelling. Is your issue restricted to Roam Like Home or pay-per-use roaming? Has your device ever worked on a foreign network? With an iPhone I've personally had to switch foreign carriers manually on occasion to ensure I can use my device. You can do so by turning Automatic option off under Network Selection in Settings. If you have an android device then you can look for Network Operations under Mobile Network which can be found in the settings menu. Are you able to use data or send and receive text messages?
Are you still outside of Canada? Please let us know if you continue to experience issues while roaming.
Apparently there was a hold on my account from years ago. The only way to rectify was chat to an astute Rogers agent...couldn't even call the Rogers help number. It's fixed now.
Welcome to the Community !
I definitely rely on Roam Like Home when I'm travelling, you said you have the same issue. Are you not able to make outgoing calls? Are you able to send/receive text messages or access your data? Have you ever used Roam Like Home on your current device?
I see you've also reached out to us via PM @CommunityHelps, have you had a chance to review our response?
Looking forward to hearing from you.
I'm glad you were able to figure this out!
The answer to the question you're asking is going to vary depending upon the person calling you and where they're calling from.
If they're calling you from Canada, they shouldn't have to put in long distance codes.
I certainly appreciate your situation, ease of communication is very important especially when you are abroad.
You can follow the following dialing format for the local number in the destination you're visiting;
[+] [country code] [area code] [phone number]
To call Canada from the US:
1 [area code] [phone number]
To call Canada from all Overseas;
[+] 1 [area code] [phone number]
Please see our Roam Like Home FAQs for more details.