Error on LiveChat

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I've Been Here Awhile
Posts: 2

Error on LiveChat

The chat support is not working and I am getting the error below on MyRogers -> Product service-> internet..

 

Error opening /portlets/common/myrogers/internetservices/InternetProductServicesController.jpf.
The source of this error is:

com.bea.portlet.adapter.scopedcontent.ActionLookupFailedException: javax.servlet.ServletException
	at com.bea.portlet.adapter.scopedcontent.ScopedContentCommonSupport.executeAction(ScopedContentCommonSupport.java:699)
	at com.bea.portlet.adapter.scopedcontent.ScopedContentCommonSupport.renderInternal(ScopedContentCommonSupport.java:268)
	at com.bea.portlet.adapter.scopedcontent.PageFlowStubImpl.render(PageFlowStubImpl.java:136)
	at com.bea.netuix.servlets.controls.content.NetuiContent.preRender(NetuiContent.java:288)
	at com.bea.netuix.nf.ControlLifecycle$6.visit(ControlLifecycle.java:427)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:708)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.ControlTreeWalker.walkRecursivePreRender(ControlTreeWalker.java:720)
	at com.bea.netuix.nf.Contr

 

 

 

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Resident Expert
Resident Expert
Posts: 14,259

Re: Error on LiveChat

Two different issues.

The myrogers issue has been happening for over a week.

Check the two threads in the GENERAL section, for more info on some back door ways of seeing/getting SOME stuff to work.

For the LIVE CHAT part... live chat doesnt seem to work in some browsers, may have to try IE, etc to get it to work.



View solution in original post


All Replies
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I've Been Around
Posts: 1

Re: Error on LiveChat

I have bee gettimg Error opening /portlets/common/myrogers/internetservices/InternetProductServicesController.jpf. for days on MyRogers when I try to check my Internet usage

Highlighted
Resident Expert
Resident Expert
Posts: 14,259

Re: Error on LiveChat

Two different issues.

The myrogers issue has been happening for over a week.

Check the two threads in the GENERAL section, for more info on some back door ways of seeing/getting SOME stuff to work.

For the LIVE CHAT part... live chat doesnt seem to work in some browsers, may have to try IE, etc to get it to work.



View solution in original post