I just called Rogers tech support about this issue. They are "escalating" the issue (ticket number C33738217)
If you revert it to 2.1 it will work to copy files beyond 2.2gb but it is such a hassle to revert it to the initial rogers stock version.
Called Rogers again. Their technician was supposed to escalate the ticket when I first called (2 weeks ago) but it's been sitting in no man's land since then. Plus apparently, the previous tech gave me an incorrect ticket number. I just called again, and another tech asked me for which version of Android I'm using and whether or not I tried removing the SD card... I almost started screaming.
PLEASE CALL ROGERS IF YOU ARE EXPERIENCING THIS PROBLEM.
This is now my ticket number: C34490211.
They will ask all the same questions that are already documented here. Seriously, save yourself some trouble and tell those technicians how to get to this thread, otherwise they will make you turn in circle..
The only thing that prevents me from returning this phone is the fact that the external SD card works. Otherwise I would have returned it a long time ago.
Their technician confirmed there is no easy way of going back to 2.1, so we're all waiting on Rogers/Samsung to come up with a solution at this point
Called Rogers today and referenced your ticket number. They basically told me that I should call Samsung because Rogers is not responsible for version 2.2 that I installed on my phone because it came from Samsung.
This is an issue with the 2.2 software on the Captivate. We are aware of the issue and have notified Samsung. The current work around is to use KIES and set the phone to media mode.
There is no other way currently known to fix this issue until a patch or update is released by Samsung.
We hope this issue will get addressed soon and thank everyone for being patient.
I just found a way around this problem using Windows Media 12:
1) In Windows Media Player, load all the media files you want into the "sync" section
2) Connect your phone as Media Player (not mass storage)
3) Click on "sync" on Windows Media Player and it will load all your files
I'm not sure how the sync will work in the future, but this fixed everything right away.
any updates on this ?
I would realy like to use this phone without relying on a specific program, main reason I got rid of my Iphone.