I recently "upgraded" my pvr with the Enhanced Guide. Really Rogers? Is this what you call an "upgrade"? There are so many things horribly wrong with it that i dont even know where to begin.
- no slow motion playback (are you kidding me??)
- extremely laggy response to remote inputs
- adjusting recording time takes an extra 3 steps now
- lost a number of recorded programs after upgrading
- fast forward/rewind is much slower now
- page up/down no longer skips ahead during playback
- hitting the Live button while watching a program on delay switches to a different channel (brilliant)
- time of current playback is not shown while watching recorded programs (it just shows elapsed time)
- pvr crashes randomly (never happened before upgrade)
- layout of guide wastes too much space and the live tv window is far too small
These are all the problems i can list off the top of my head but there are many more.
i cant understand how poorly thought out this new guide is. It's like they threw all the good stuff out from the previous version and had a group of monkeys design this one.
Bring back the old guide Rogers!
Yah! I just got the e-mail!
Complaints down 65% compared to same time period last year!
We all got the email. What it doesn't do is break the complaints down to the various services, such as Internet, home phone, wireless and different varieties of cable. The complaints we see in the TV Forum are all to do with the Navigatr PVR interface. Rogers does not release user statistics for competitive reasons, but I suspect Navigatr PVR customers are not a huge proportion of all Rogers customers, so that claim above is meaningless as far as we're concerned.
As an FYI - a few items of clarification.
This thread is from 2012 and originated when RTN replaced SARA. It was not about Navigatr.
We do have a dedicated Navigatr thread, link below: It'd be better to use it than to dredge up 4 year old threads.
The Rogers Complaints article was regarding Cellphone service and internet. TV was not included in the study. Link Below:
I hate the new guide. It's really hard on the eyes. I thought there was something wrong with my television at first. The up & down button doesn't work properly.
I do not understand why when the system is working perfectly well without any problems you introduce something totally stupid, silly, useless, much much much slower no useful information. total disastrous.
I am going to change to BELL,, BELL,, BELL OR GET AN HD ANTENA
Because the even older system, is no longer supported on any new hardware, and the old hardware was not made anymore.
Heck even the hardware (the cisco 8642 and the 9865) are not longer made. (That the 'enhanced' guide is on).
Not going to argue.. the rollout and some of the changes were pretty bad.
Its one reason they have been working on the NEWEST and current platform.
Ignite TV is out in small distribution now. Guide wise? Its light years better than the enhanced guide.
I think its what they were striving for with it, but failed.
Just as an FYI, the Enhanced Guide which is the topic of this thread is the RTN guide, the one that came after SARA. The "latest" guide for Nextboxes is called Navigatr and you can read lots of threads on that topic in this forum if you search for Navigatr. And no, we will not be going back to RTN.
Here's a bit of history for those interested.
As mentioned above, Navigatr and the Nextboxes will be replaced in the coming years by IPTV (Ignite TV), which also has several discussion threads here. The user interface for Ignite is far superior to Navigatr. The rollout of Ignite TV has already begun.