Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

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I'm Here A Lot
Posts: 6

Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Whenever I send emails from my work email address to clients with a rogers.com or sometimes yahoo.com address the email either isn't received at all by the client - or it's being marked as spam.

 

We definitely do not spam our clients, and all of our email settings are configured correctly - we had IT specialists look it over.  We are not having issues sending to anyone else other than rogers customers.

 

What can we do to remove ourselves from whatever stupid list rogers has put us on....?  I feel bad for all of our rogers clients!

 

 

***edited labels***

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Resident Expert
Resident Expert
Posts: 14,170

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Thats what i was thinking.. that SOMETHING has you on the spam filter list.

 

It could even be, if someone else was SPOOFING your email addresses for spam purposes, enough that the filter does now catch them.

All the spam filtering, etc for rogers, is handled by YAHOO.  So it is yahoo you would want to inquire to, about how to get on/off the list.

 

Short term solution.. i know, you shouldnt have to do this, but with your rogers customers, you could have them set up rules, that look for your addresses in the spam folder, and forward them to the main inbox.
I had to do this with blizzard.com email addresses, as there is so much FAKE emails out there using their addresses, even the real ones get filtered into the spam box.



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I'm Here A Lot
Posts: 6

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Thanks for the reply.

 

Yeah I am having to follow up emails with phonecalls and talking clients through checking their spam folders.  Sometimes it's as easy as clicking 'not spam' but when the emails dont show up at all then I'm pretty stuck!

 

I've run our domain name through a bunch of websites to check for poor ratings - and it passed every time - it's just rogers/yahoo!

 

I wonder if we have to create a new domain with email addresses for outgoing mail!

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I'm a Trusted Contributor
Posts: 521

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

This is a thread from a couple of years ago, but it is close to the problem I am having. Maybe someone has an idea what is happening.

 

Background: There are two accounts on windows  Person A and Person B using Outlook 2010 for mail.

A is configured for rogers and B is configured with another service provider.

 

A sends a message to Person C and it is received in the their (C) inbox. Then Person C replies.  Person A replies again but this time Person C gets the reply thread in their spam folder. Remember Person A is with rogers/yahoo.

 

B sends a message to Person C and it is received in the their (C) inbox. (Same home computer being used). Then Person C replies. Person B replies again with the thread but this time Person C gets the reply in their inbox.

 

We have tested this twice and it happened both times.  Person A is upset with Rogers|Yahoo because Person C didn`t get the time of a scheduled meeting because it went into Person C's spam folder!

 

Anyone got any ideas?

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Posts: 6,618

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Do any of the people involved use the whitelist capability in Microsoft Office?  That should work to ensure that the mail does not go into the spam folder.  Run a Google search for: microsoft outlook whitelist       Have a look at some of the results that come up to use the whitelist capability, if its not already used.



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Posts: 14,170

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

That is my same thought.

If C is the receiving, and something is going into junk there.. that is either the fault of OUTLOOKs built in spam filtering, or the providers spam filtering that is doing it, to ALL or at least just THAT rogers email.

 

Whitelisting is one of the best things that can be done.  You would have to check on the version of outlook, but sometimes is 'never block sender' etc. or a safe senders list.

 

Some services for web based, its as simple as having it in your address book.

 

 



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I'm a Trusted Contributor
Posts: 521

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

I am just following up on my query after a lot of trial and error.  It turns out that Person C in my example was using an iPad synch'd with their home computer on wi-fi.  After asking many questions and sending a lot of test emails, I think it was fixed when Person C went to their home computer and unspammed the emails from Person A that they found in their spam folder.

 

I am not sure why, but unspamming the email from the iPad didn't seem to work. The iPad seems to synch with the home computer but the home computer does not synch with the iPad when the iPad was used to change settings. That is the only conclusion I can come to. 

 

I'll let someone else comment on the viability of this synchronization issue. Right now, Person A's emails are going into Person C's regular inbox and they are both happy.  I should add that I did try CHAT for a solution to this. I would like to tell everyone what they said, but my post would probably be deleted. Let's just say I was Person B, not Person A or Person C with the problem, so you can probably figure it out.

 

  

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Posts: 14,170

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Yeah.. unfortunately they cant help with someone elses account issues.. if you are not the account holder, etc 😞

As for the sync things..  Depending on how they are doing the spam stuff on the PC... it may be more effecting it at the ACCOUNT level.
EG: if they are using the webmail on the PC, they are accessing the account DIRECTLY, and changing rogers spam setup.

Doing it via the ipad.. may only be effecting it, on the device level.. only changing it what/how it filters it.



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I'm a Trusted Contributor
Posts: 521

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Thanks for the reply.  It is hard to find the right information for a problem like this. There is so much extraneous "stuff" to filter through you really can not find what you need.  As far as Rogers staff are concerned, I find that they know less than I do, which isn't that much.  They try, but they really don't help but try to get you off the line as soon as possible. Sad unfortunately.  Cheers.

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Posts: 14,170

Re: Emails I send to rogers.com or yahoo.com addresses are not being received/marked as spam

Yeah.
Imagine when someone like myself WITH a technical background in the field.. i walk in knowing 10x what they do or more 😛

The big problem is now a days, there is SO much technology and SO many ways of doing things.. that its hard also to 100% account for knowing EVERYTHING about EVERYTHING, and making something always work 100% the same way on a myriad of different devices/connections..

 

If you do have questions in the futre.. there are a bunch of us other rogers USERS (not even employees) who are quite knoedgeable on a fair number of things computer related.. we may have the anwsers 🙂