Email-to-Text Not Working?

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Around
Posts: 1

Email-to-Text Not Working?

I'm not a Rogers customer myself, but I have a couple disappointed customers who are.

 

I've been trying to text them from email using the number@pcs.rogers.com address, but it just gets returned to me. Says something about "maillynx_smartrouter: Undeliverable". The numbers are correct, as I've checked them with the customers.

 

I can't do the web-based texts as it wants me to register for some reason, and I don't think I can send to more than one number at once.

 

Is anyone else having this problem?

 

Thanks.

 

***edited labels***

Retired Moderator RogersRavi
Retired Moderator
Posts: 556

Re: Email-to-Text Not Working?

In a circumstance such as this we would need one of the customers you are trying to reach to contact us so we can troubleshoot the issue. 

 

Check this link if you need any more info.

http://www.rogers.com/web/Rogers.portal;jsessionid=ttFBLQ9B31D81m9L7zDvJwq6xpNSfsYJS5GnsPGJxGJSsx7g1...

 

 

I've Been Here Awhile
Posts: 2

Re: Email-to-Text Not Working?

Try using @sms.rogers.com instead.  It works better.