Since I had been having some issues with my Samsung Infuse 4G, I started looking at early upgrade costs back in January. At that time I still had about 20 months or so left on my 3-year contract. The cost to buy out the phone was about $250. I can understand that. What I don't understand is how that cost could increase to $320 as of today. I figured that after an additional 5 months I would have reduced the cost of the HUF.
I've been a Rogers customer for cell phone since the technology was introduced in Canda back when they were Cantel. If this is how they treat long time customers (and, I'm assuming, all others as well) I'll be getting out as soon as I can.
Hello Rogers.... can anyone explain how I owe MORE on my phone after paying for 5 more months of my contract????
Rogers Modified the Early Upgrade Policy at the begining of June. Basically, Smartphones went from $13 per month remaining in your contract to being $20 per month remaining in your contract, for anyone whose contract was signed before January 2012, which is when the Flex Tab was introduced.
Now, As an existing Rogers customer you can certainly call and see what they may be willing to do in order to reduce this cost, they may even reduce it back to the old pricing method for you (They did for me when they did the same thing last year.)
Call and find out what they can do for you if you need to upgrade.
That's ridiculous. I've signed a deal agreeing to a certain amount going towards the subsidized portion of my phone each month, and then Rogers changes that to their benefit retroactively? If I decide to upgrade, they had better give credit as per the original agreement - it would be cheaper for me to buy out my contract and change providers. I'd just have to live with MTS... I've got to move to a 1st world province...
Thats just it... how RIGHT it is to do those things? It is very upsetting that they can.
But legaly.. they CAN. Just about any telecom company has this in their ToU/ToS... canada, usa, and more.
And its not even just telecom... you look at just about any service, software, etc.. actualy READ the ToU/ToS, and they are allowed to do this 😞