Hi there! My wife and I are moving to Taiwan and we have contacts with rogers wireless. How much does it cost to cancel our service??? we renewed about 8 months ago but I am accepting a job overseas. any help as I'm trying to calculate as we still owe money on our flextab
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Are you certain that Rogers can apply a cancellation fee? If he renews 8 months ago, the new CRTC Wireless Code should be applicable to his contract, and the Wireless Code does not allow a vendor to charge any more than the outstanding balance of the device to cancel the service.
Also the Wireless Code prohibits billing of one month of service in advance for cancellation. If you cancel, the service stops on the same day and billing stops on the same day.
They can not charge an EARLY CANCELATION FEE like they used to.... only hardware subsidy.
The 12.50 is a cancel fee, that ANYONE would pay.. you have had your phone for 5 years, no longer on any contract for 2+ years, just paying month to month, you would pay the 12.50. Its more of just an admin fee for canceling, etc.. to close the account.
If that's the case, I'll recommend to the OP that he pays the device balance, switches the account to prepaid and just let the account expire.
Edit: I am looking at the Redboard and Rogers posted the following:
"The one-time service deactivation fee is $12.50 per line and charged to all term customers in provinces other than Quebec and Manitoba if they choose to cancel their services before the end of their fixed term."
Then from this statement, the $12.50 should only person who are cancelling earlier than their contract terms. Persons who are on month-to-month, not under contract, as well as Quebec and Manitoba residents, the $12.50 fee should not be applicable.