I had the same problem too. But I decided to take out the feature because some number keeps calling ne and no number shows up and the name always says UNKNOWN. I can't add the number to block it from calling me. Is there a way I can get the number to stop calling me because its getting really annoying just to hear it calling every single day.
I have friends that call me from Greece / Italy & yet their name show up. Rogers & other carriers can display the names...
I would be surprised if Rogers Caller Name Display knows the name of phone number owners outside of Canada.
Are you sure you don't have the phone number of your friends in your contact list?
(these phone numbers may have been automatically added from their Facebook or Google+ profile)
"Incoming callers with blocked numbers, calls originating outside Canada or from callers whose wireless carrier/landline provider either does not have this service available or does not have an interconnectivity agreement with Rogers cannot be identified by Name Display."