Dropped calls

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mckat
I've Been Around
Posts: 1

Dropped calls

My blackberry is dropping calls quite frequently (3 times a day). I have the Bold 9900. Phone is only a few months old, the calls have been dropping just the past month. Anyone have any suggestions to get this to stop?

 

 

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Rogers_Kate
Retired Moderator
Retired Moderator
Posts: 618

Re: Dropped calls

Have you tried any troubleshooting steps yet mckat?

 

Does anyone in the community have any suggestions?

 

Rogers_Kate

Gdkitty
Resident Expert
Resident Expert
Posts: 14,341

Re: Dropped calls

Bar an issue with the phone itself.. usualy the case of droped calls, is usualy signals.  Have you been looking at signal strength in the areas where you have been droped>?



Meowmix
I'm a Trusted Advisor
Posts: 32,130

Re: Dropped calls

Hello mckat

Which Area do you live in? It all depends on the area you live in & such. Also, have you factory reset the phone to test that out? Most of the times, that could help it. Back up the phone on Blackberry Desktop & then do the factory reset.

Let us know the phone works without dropping calls!