Downloads freeze

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I've Been Here Awhile
Posts: 3

Downloads freeze

I am using a Cisco 3825 router with the so-called Extreme Plus plan.

 

When I attempt a large download (e.g. 3.3 GB from Microsoft or 768 MB from Adobe) it frequently freezes. It will remain frozen forever unless I hit the pause and resume functions in my browser. After the pause/resume it immediately continues for another 10-100 MB before it freezes again.

 

This happens with both wired and wireless connections using 4 different browsers under both Windows 7 and Linux.

 

Other internet activities (e.g. streaming videos, web browsing) don't appear to be affected by the downloads freezing.

 

Since it happens with multiple websites, browsers, operating systems, computers and types of connection, I have to believe that the problem is with either my modem/router or with Rogers traffic management. Since I don't know how to access the full list of QoS options on my router, I can't check them.

 

Downloads never used to freeze but this has been going on for at least 2 weeks now.

Community Manager
Community Manager
Posts: 3,372

Re: Downloads freeze

Is anyone able to assist gwilkes with this?

 

RogersDarrell

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