Does New Firmware Actaully fix Ping issues?

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I'm Here A Lot
Posts: 7

Does New Firmware Actaully fix Ping issues?

Anyone with the New 4.2.4.5 firmware ..  (Cgn3)

  Can you pls confirm for me -  Does is adress the HORRIBLY UNACCEPTABLE local ping (to router) problem?

 

EG:

Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=9ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=6ms TTL=64
Reply from 192.168.0.1: bytes=32 time=8ms TTL=64

Ping statistics for 192.168.0.1:
    Packets: Sent = 10, Received = 10, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 1ms, Maximum = 10ms, Average = 6ms

 

Anything over 2ms is unacceptable. We all know this, this router should not have been rolled out with its current config.

 

Got the modem yesterday  -  I have not got the update yet -  

 ExperTech says that  I am in 'que' and it could take up to 72hrs to roll out.

 

One more DC while gaming (due to this) and i WILL demand my older modem back.

 They talked me into this, and its simply NOT working to my needs, due to issues beyond my control.

 

 

Relevant replies only pls;

 I dont need a diagnosis, its a KNOWN problem. - Need input from someone that HAS the new firmware.  

 

--   lets not make this post too big to follow.

 

 

Thx

 

 

***edited labels***

Solved! Go to Solution.
I'm a Reliable Contributor
Posts: 582

Re: Does New Firmware Actaully fix Ping issues?

Hi. I have been told that rogers can push the latest firmware to your modem. However, I haven't tried that out yet.

I'm a Regular
Posts: 891

Re: Does New Firmware Actaully fix Ping issues?

How do I check the firmware if its in bridge mode
I'm Here A Lot
Posts: 7

Re: Does New Firmware Actaully fix Ping issues?

Firmware version is listed on the main STATUS page  ( i belvive its on the left area)

            http://192.168.0.1

 NORMALLY -  but in bridged mode ?   im sorry , i dont know if that will work  -i have no info about that.

 

 

 

 

When i talked with 'Expertech" dept they said very clearly twice  - they cannot force the update , they put me in que for it - could be up to 72 hrs .

 

 

 

UPDATE:  i am still DC'ing while online gaming.    Video streaming seems ok.   no Sync loss.

 

 

I'm a Regular
Posts: 891

Re: Does New Firmware Actaully fix Ping issues?

Can anyone confirm if the new firmware fixes the throttle issues
Resident Expert
Resident Expert
Posts: 14,140

Re: Does New Firmware Actaully fix Ping issues?

What games are you playing?

I dont play much.. WoW, a little TF2, etc.. and dont get DC'd
I do have mine in gateway mode, and still 4.2.4.3, with the jumping 3-10ms pings.

While they are a jump, that small of a ping, really shouldnt DC you from a game.. if it is, its INSANELY senstive.

 

The other thing is to go into BRIGED mode if you have your own router.
The jumping ping, doesnt exist when its modem only (so its something on the ROUTER end of the software)



Highlighted
I'm Here A Lot
Posts: 7

Re: Does New Firmware Actaully fix Ping issues?

well, i got 4.2.4.5 .

 

Reboot modem several times;      No load on system ,   With or Without cable line attached 

 

 SAME RESULT  - unacceptable internal pings to router.  what a pile of crap.

 

 

 It still spikes as high at 20 (that i have seen since update)

 

EG:

Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=3ms TTL=64
Reply from 192.168.0.1: bytes=32 time=11ms TTL=64
Reply from 192.168.0.1: bytes=32 time=11ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=2ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=5ms TTL=64

 

 

im gonna go back tomorrow, demand my old modem , call in ,, setup cancellation.

 

 

that should give me till after xmas to find a new provider that can stand behind (and properly support) their own systems , and related hardware.

 

 ive been with rogers since '98 at this house. 

See ya ..

 

 

 

Resident Expert
Resident Expert
Posts: 14,140

Re: Does New Firmware Actaully fix Ping issues?

All the other providers, other than Bell, will give you a MODEM ONLY option, where you need to supply your own router.

(and the bell gateway is probably worse overall, from my experiences with others who have it)

 

3rd party providers will not have the same ping issues, as you will be using using your own 3rd party router... but the Rogers one is the same, bridge it and the ping will be fine.

 

Not saying that it should be something that rogers works to fix.  They should.
(not that they can fix themselves, has to be in conjuction with the gateway manufacturer)

 

 

 

 

 

 



Resident Expert
Resident Expert
Posts: 6,460

Re: Does New Firmware Actaully fix Ping issues?

Looks like the firmware version 4.2.4.5 didn't do anything for ping times to the modem other than get rid of abnormally high times.  Here's a before and after comparison looking at the end of 1000 ping runs.  The ping times are unstable in both cases.

 

 

Firmware Version 4.2.4.3

 

Reply from 10.0.0.1: bytes=32 time=5ms TTL=64
Reply from 10.0.0.1: bytes=32 time=7ms TTL=64
Reply from 10.0.0.1: bytes=32 time=1ms TTL=64
Reply from 10.0.0.1: bytes=32 time=4ms TTL=64
Reply from 10.0.0.1: bytes=32 time=5ms TTL=64
Reply from 10.0.0.1: bytes=32 time=7ms TTL=64
Reply from 10.0.0.1: bytes=32 time=9ms TTL=64
Reply from 10.0.0.1: bytes=32 time=1ms TTL=64
Reply from 10.0.0.1: bytes=32 time=6ms TTL=64
Reply from 10.0.0.1: bytes=32 time=8ms TTL=64

Ping statistics for 10.0.0.1:
    Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 101ms, Average = 5ms

 

Note the high maximum, although rare.  High times like these would pop up every so often.

 

 

 

Firmware Version 4.2.4.5

 

Reply from 10.0.0.1: bytes=32 time=1ms TTL=64
Reply from 10.0.0.1: bytes=32 time=7ms TTL=64
Reply from 10.0.0.1: bytes=32 time=9ms TTL=64
Reply from 10.0.0.1: bytes=32 time=13ms TTL=64
Reply from 10.0.0.1: bytes=32 time=2ms TTL=64
Reply from 10.0.0.1: bytes=32 time=4ms TTL=64
Reply from 10.0.0.1: bytes=32 time=8ms TTL=64
Reply from 10.0.0.1: bytes=32 time=1ms TTL=64
Reply from 10.0.0.1: bytes=32 time=3ms TTL=64
Reply from 10.0.0.1: bytes=32 time=4ms TTL=64

Ping statistics for 10.0.0.1:
    Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 21ms, Average = 5ms

 

 

Same average ping time observed with lower maximum ping times.

 

Time for a third pary router!

 



I'm Here A Lot
Posts: 7

Re: Does New Firmware Actaully fix Ping issues? - NO - PROVEN READ.

And is STILL continues ...

 

After much fuss, here is what i have done on my end.

 

1) relocated modem (used another power plug on different breaker)

2) replaced all network wires (provided by rogers)  with new cat5e that i made myself  😉 

3) disabled wifi  (no change)

4) called 'Expertech' repeatedly 3 different 'Techs' - none of the even herd of this issue, nor had the ability to duplicate it in thier office.

5) factory defaulted modem ( multiple times)

6) used 4 different computuers individually  ( to rule out an internal problem )

 

7) Reluctantly Replaced modem as per 'Expertech' (again waited 2 days for firware update - again they ~CLAIM~ they cant force a firmware update on demand) 

😎 no change,  repeated process  above - No change .

 

My internal ping times to the Modem  ( 192.168.0.1 ) continue to be erratic; therefore cause external fluctuations - when they bump uglies, i lag (10 secs+) or get disconnected from my online gaming.  

 

 

BRIDGED MODE you say?      this is an option - HOWEVER the answer to this is 2 fold

1)  this issue will no longer be visable - soo the question remains  .... just cause i cant see it, does it setill exist?   I belive so  .   As stated before, the internal ping time is erratic  - Therefore also effecting the exteral.  By BRIDGING ,  i simply would remove the ability to compare internal with external.

2) i should not have to. I have paid for a service, and for a product; and as a consumer it Should WORK as expected.

 

 

As a side note, the local rogers store did say 'If my problems persist, i can call them back and see if they happen to have the older black/red hitron in stock, and swap it out.  (yes my package does support that unit) - however, they said its not likely i will ever see that older model in stock again.

 

 

 

So, my long winded VERIFIED result is 

 

 ROGERS CANNOT SUPPORT THE  ~NEW~ INFERIOR HARDWARE THEY ENDORSE.

 

It simply is OLD TECH, and CANNOT DO ITS JOB.

 

 

 

DO NOT ~UPGRADE~ TO THIS NEW UNIT IF YOU ARE A GAMER , OR IF YOU REQUIRE PERFORMANCE.