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Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Yourname
I Plan to Stick Around

After a lot of troubleshooting and being on the phone with Canon, I have one last thing I would like to try and that is to disable IPv6 on the Hitronhub CGN3. 

 

Somehow I suspect that IPv6 is causing trouble. Problem is I cannot figure out how to disable IPv6 on this modem.

Help please?

 

 

***edited labels***

26 REPLIES 26

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Datalink
Resident Expert
Resident Expert

The CGN3 does not support wireless printing.  It appears that the wireless multicast required to support it is not functional at this time.  Something to keep in mind, rumour has it that there will be a firmware update before the end of the year.  Current version is 4.2.4.3   I would personally question releasing a new firmware version during the holiday season, but, we'll see what happens.  Hopefully it will address issues such as this.

 

Take a read through my summary (posting #134) for the CGN3 if you haven't done so already.  It might explain any other questions that you might have:

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/Getting_connected/message-id/190...

 

If you connect a printer to the CGN3, you can still print from wireless devices through the CGN3.

 



Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

wayner92
I'm a Reliable Contributor

If you want to update that list of shortcomings here are a few more that you might like to add:

 

  • Inability to forward port 8080 as it is used by the CGN3
  • The CGN3 can cause problems with VOIP adapters requiring forwarding of additional ports which is generally not required with third party routers.

I also believe there are a maximum number of ports that can be forwarded that might be a bit low for power users - something like 10-15.  But I have never tested that as I am running in Bridge mode.

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

thanks, I 'll have to add that to the list. 



Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Yourname
I Plan to Stick Around

Thanks for your reply and sorry for my late response!

This is quite sad that Rogers hasn't figure this out yet - and a firmware update around Christmas? Wow. Let's see if that's even possible.

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

The next version firmware, Version 4.2.4.5 has been released and is being pushed out to CGN3s.  There is no way for the user to know when the firmware will be loaded on his or her CGN3 however.  Hopefully this version will address the printing problem.



Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

jszentir
I'm a Regular
I have a Brother connected to my CGN3 through WiFi without any problems at all

find the i.p. address and try pinging it

then try accessing the printer web interface through your browser using the i.p.

mine happens to be http://192.168.0.13 ... try 10 through 15 if your having trouble finding your printer's i.p. ... you should be able to get it from your printer's network settings

if you are sure your printer is not connecting, make sure you have UPnP enabled

if all else fails, try a factory reset and start over

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

jszentir
I'm a Regular

I have a Brother connected to my CGN3 through WiFi without any problems at all

find the i.p. address and try pinging it

then try accessing the printer web interface through your browser using the i.p.

mine happens to be 192.168.0.13 ... try 10 through 15 if your having trouble finding your printer's i.p. ... you should be able to get it from your printer's network settings

if you are sure your printer is not connecting, make sure you have UPnP enabled in the CGN3 Basic Settings, Gateway tab

if all else fails, try a factory reset and start over

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Is that brother printer connected via wire to the CGN3 or not and/or are you running windows 8 / 8.1 on a pc to accomplish that?  It is possible to print on a wireless printer if it connected via ethernet cable to the CGN3.  Numerous people have tried to run printers completely via wireless (no ethernet connection) only to discover that the wireless multicast required to support wireless printing does not work on the CGN3.  Until the next version firmware is loaded, there is no point to running a factory reset as it will not change the lack of support for wireless multicast in the current firmware version which is 4.2.4.3

 

Windows 8.1 does support Wifi Direct printing.  So if your printer also supports that particular mode, you won't need to use a router to print from a pc or laptop if it / they are running windows 8 / 8.1.  Here are a couple of links to sites on Windows 8 / 8.1 direct printing:

 

 

http://www.howtogeek.com/178691/htg-explains-what-is-wi-fi-direct-and-how-does-it-work/?PageSpeed=no...

http://www.trishtech.com/2014/09/connect-wireless-printers-in-windows-8/

 



Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

the brother printer is connected WiFi to the CGN3... that's what I said... connected to the CGN3 through WiFi

 

my entire home network is wireless

 

 

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Well, in that case congratulations.  You are the only person on the forum who has indicated that they have been successful in wireless printing with the CGN3.



Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Its possible maybe that the brother printer doesnt use multicast?

As that seems to be where the issues stems from.

(as other multicast devices like chromecasts, etc, seem to have issues as well)

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

kitty, i thought you mentioned something about a wireless printer once... unless it was wired to the router...

 

by the way, i'm not kidding about the brother printer... it works great on a WiFi connection two floors above the CGN3

 

its a brother MFCJ435W

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

I have a wireless one, which works fine... with the CGN3, non bridged.

BUT my wireless is through my own wireless AP.

 

So multicasting works on the ROUTER as a whole, just not over the wireless part.

Different wireless printers may use different protocols, etc.
IE:  I know a good portion of the ones that have come on here asking about it, are on HP units.. which most of them support BONJOUR and some of them Apple Print... which DOES need multicasting.

 

 

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Yourname
I Plan to Stick Around

Hi guys,

 

My version is curently at 4.2.4.3 so I guess I'll need to wait.

jezentir, I tried what you asked for and couldn't find the printer on an IP. I ran a whole network tool to sniff around for an active IP and still nada. Did the reset and also looked for it, and still nope.

 

I guess my only best best is to wait for this new version to be dropped on mine.

Thanks a ton for the help guys!

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

have you checked your WPS setting in the CGN3's Wireless pages?  Make sure its turned off on both your 2.4Ghz and 5Ghz bands.

 

the UPnP setting is on the second page of Basic Settings... i.e. the Gateway page... it has to be on

 

then try to connect your Canon again

 

I'm assuming you are using the Cableless Setup procedure starting on page 9 of the following to connect your Canon (i would reload the drivers as well just in case):

 

http://www.canon.ca/support_images/KB_Images/MG3520/setup_mg3520_win.pdf

By the way, I don't see where you enter your network password... it has to go in somewhere... or does it?

 

EDITED:

 

According to these instructions, it says you don't need the network ID or password... it must pick it up from your connected device somehow:

 

Getting Your Multifunction Back On Your Network After A Router Or Network Change

http://www.canon.ca/support_images/KB_Images/MG3520/router_change_MG3520_win.pdf

 

once your done, you should see your Canon appear in the list of wireless devices on the Basic Settings page in your router under Connected Devices at the bottom of the page (click on Basic next to Status on the black menu bar after logging in)

 

if you've already gone through all this, then disregard

 

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Yourname
I Plan to Stick Around
Hey man, thanks a ton!
Yes, tried that from that same PDF. It connected via WPS, and not sure if I mentioned it.. even though it gives the solid blue light (which means it's successfully connected to the wifi network), I still don't see it on the devices page of the CGN3 and neither am I able to ping using your suggestion. 😞

Yes, uPNP is active. Used WPS as the cableless was a lot more complicated.

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

hmmm... just to be sure, i EDITED my post and added a second pdf link under

 

Getting Your Multifunction Back On Your Network After A Router Or Network Change

http://www.canon.ca/support_images/KB_Images/MG3520/router_change_MG3520_win.pdf

 

i don't like automatic stuff, you never know what its doing

 

note:  my printer doesn't always show up in the Connected Devices list

 

try the Wireless Clients button at the bottom of the Wireless page in Status and see if you can figure out if your printers Mac Address is appearing in the list

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

here's a longshot... delete all your wireless connections stored in your computer, old and new, and start over by connecting the computer first via WiFi ... then follow the Start Setup Again procedure for the printer

 

the big question is:  how does the Canon know what router to connect to if there is more than one nearby?  it has to use your computers connection somehow to get the SSID and password aka passphrase?... something doesn't seem right with this procedure though, not at all

 

you may have to do the USB connection method according to this pdf to find your network and get the password loaded:

 

http://www.usa.canon.com/CUSA/assets/app/pdf/wireless/SetupUsingUSB.pdf

 

that's probably your best bet

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Only other thing i can think.

When i change my network.. i needed to RESET my HP printer for it to re-connnect to another one.

Re: Disable IPv6 on CGN3 due to Wireless Printer issues (Canon PIXMA MG3520)

Yourname
I Plan to Stick Around

Hi guys,

 

Just an update. It seems my router now has the latest firmware update. Unfortunately, even though I tried to reconnect the printer using WPS, it doesn't seem to be working.

 

Another thing is, unfortunately, I do not have the USB cable which is why I am trying the WPS setup.

 

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