Digital Adapter is keep getting software update

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I've Been Around
Posts: 1

Digital Adapter is keep getting software update

For about a week now, my digital adapter keeps cutting out every 2-3 minutes. The screen goes black with the message, "Please be patient as the unit is updating the software. This may take up to 20 minutes, etc etc.." It loses the signal for about 3-5 seconds and then goes back to normal.  After another few minutes, it happens again.  I've tried re-authorizing the unit by calling the self serve line but it hasn't fixed the problem. 

 

How do I fix this?

 

 

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Resident Expert
Resident Expert
Posts: 13,946

Re: Digital Adapter is keep getting software update

Beyond doing a full manual reboot, if you havent already (unplug it fully, etc).. sounds like its failing on an update for some reason.

You could get it swapped for a new unit.