Ya they do a pretty bad job what I hear is they have too big of route and not enough time so a few slip between the cracks but don’t they signature boxes things use gps and they would know if got dropped off at the wrong address. Maybe it’s not that accurate or maybe cause its only 40 rogers wont enforce the fees? My reply is cause when I called in they want my sin number, why is that?! to zap a box?! It was bit over kill than again they are bank now. Don’t know why the automated attendant can’t confirm the order. At least there at no charge.