I have been a Rogers Internet customer for over 14 years. When I heard on the radio that if you signed up for three rogers services they would give a 43" Samsung 4 k tv for $ 199 a month. I called at the beginning of December to make sure what I heard was right. Sure enough they told me I could sign up. So they cancelled my bell phone and I cancelled my satellite. Couple days later they send out two techs and they set me up for the three services. Couple days later I don't have whole home Pvr that I asked for. Two days later another tech is sent out. Couple more days go by and no whole home Pvr. Send yet another tech who quickly sets me up. Was just a matter of the tech activating the whole home Pvr. Happy girl now or so I thought. I get an email saying they are going to take $ 676.00 out of my account. 1. $192.00 for cancelling my Internet that I didn't do? Also was informed at that time which was past the 30 day wait to receive the tv that i would not be getting the tv. But there was a tech coming out the next day with the 4 k net box for the tv I was not getting. So after I explained four or five times that if I wasn't getting the tv that I didn't need the box they finally cancelled the tech coming. After going over what my price for my monthly bill would be, I was informed it would be over $300.00. Nope not what I signed up for. Don't get me wrong every supervisor that I spoke to was more then eager to help me. Now I am on plan that I am paying almost the same amount I would be with the 4 k tv that rogers renigged on. Not happy at all. Also to date have had 6 techs at my house since signing up for the $ 199.00 a month deal. Your techs were all a pleasure to deal with I will give you that much. Signed DOES IT PAY TO BE A LOYAL CUSTOMERS.?
I see Rogers still has the 4K TV offer up.
1. Figure our what you really want.
e.g. what Rogers promised or just getting rid of Rogers completely
If you want to stay with the deal:
Looks like Rogers owes you at least the TV and installation charges and the $190 re Internet.
plus whatever you both agree on for all the delays, aggrivation Rogers caused.
And you will pay them over $5000 over the next 2 years.
IMHO: $5000 + is a very expensive way to get a tiny 4K TV
To see 4K on a 43" TV you gotta be 3-4 ft or less away.
There were perfectly fine 4K 55" SmartTVs for $400 for Black Friday/Boxing week
2. Lodge a formal compliant to Rogers President.
3. If you get no satisfaction in 2 days, STOP PAYMENT and escalate publicly:
Ellen Roseman at the Star, the CTV consumer guy, CRTC etc. etc. etc.
Just wanted to clean some information from your post...
You can not speak directly to the President of Rogers. There is the Office of the President which you will have to fill with the steps ( speak to a rep. That fails speak to a manager. Of thay fails then you must request to speak to the Office of the President and a advisor will email you letting u know they will contact you or call u) that is the steps to speak to someone within the Office of the President. You csnt directly speak to the CEO or president of the company.
Speaking to CTV won't do much as even they will ask you if you followed the steps above. The user can also escalate it to the Ombudsman if the office of the President does not resolve this issue. @bunyauk has many choices before taking it to the media as that will make things worse if @bunyauk hasn't followed the steps above.
@bunyauk I would highly suggest calling into Rogers, ask for a manager and ask them to file a complaint with the Office of the President. They will look at your account and see what they can do. It take 24-48hrs for the office of the President advisor to call you or email you.