Degradation in upload speed

[lem1]

Hello,

I have the 250u ignite package and both download and upload speeds have been reliable. I have a mixture of wired and wirless devices, all with gigabit lan cards, and/or ac wireless cards. Modem is in bridge mode and I have a decent AC router. So, my upload speed is now a max of 1 Mbps compared to the 20 - 22 I was getting. The behaviour is the same on all of my PCs. I made sure I tried each in isolation. I also reset the modem so I could look at the stats, and tried a speedtest connected directly to the modem. The result was the same.

Below is a picture of of the modem stats. To my untrained eye, they look okay. I started an online chat with a tech, but I declined to give hom access to my pc, and he said he will have to submit a ticket to engineering. My download speeds are fine, and the cable tv is working normally. Do the modem stats show anything amiss? What are the magic words to say to a tech? I do not want to give remote control of any of my PCs so that someone can empty my browser cache and reset network adaptors. There are the privacy and security aspects as well. At any rate, my issue is not PC related. Any idea of what could be causing the (very) slow upload speed?

Thanks for reading.

***Edited Labels***

[Lisa8484]

Similar issues in Richmond Hill. Download speed is fine, but the upload speed is only 0.5 Mbps.

[Lisa8484]

Seems to be performing well from 1am to 1pm, but upload speeds drop significantly in any other time.

[Wireless_Roamer]

Well, it would appear it is definitely a time of day issue. I've been monitoring this problem that is now going into the second week and I have noticed at certain times of the day a return to normal service.  In Barrie at 4:30 AM a solid return to normal service. Approximately 200 meg download and 16.30 upload. In the early afternoon around 2:30 PM onward the upload slows to 2.03 -3.16 or so. I performed a speed test around 10:00 PM last night and was still getting slow upload speeds. 

The customers testing different firmware is appreciated but I think that is a waste of time. I've been running the latest firmware and test my speed weekly and didn't have an issue until like I said almost going on into our second week. The lack of response from Rogers on this board is concerning. They could provide a public update on this issue. The fire in an underground vault in NY City that I was told by Rogers Tech support to be the cause is false.

[Wireless_Roamer]

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Barrie at 5:43 AM back to normal for now!

[contact]

Ajax 640 am   upload speed back to normal  but I agree its a time of day thing  when I get home tonight I will  have .50 up again making gaming impossible

[basher192]

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@Wireless_Roamer wrote:

The lack of response from Rogers on this board is concerning. They could provide a public update on this issue. The fire in an underground vault in NY City that I was told by Rogers Tech support to be the cause is false.

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@I agree that an update would be great. Although I'm curious as to your comment on the report being false. I was told the same statement from a representative via @rogershelps, I assume a lot of people are in the same boat and were told the same issue. If that statement was false that would be a very bad look for the company. Can you pass along your source?

[Wireless_Roamer]

Well, an Internet search of local NY media and scouring other Tech forums turn up nothing on this issue or a fire in NY as the cause. ElecrticaI vault fires get reported all of the time because they cause more then an Internet outage. The first Roger's Tech told me it was a fire in TO. Nothing reported as of today. I was told by Roger's this was affecting all Providers in North America. This is not the case. I have friends on Bell and in the US and reached out to them to see if they too were experiencing this problem. They are not. Also why would a speed test to a local Roger's server be routed through New York City? I don't buy it! Sorry, but this is now getting frustrating and no comment from the Company.

[John1969]

Midland,Ontario

I just finished one of my first streams on Twitch in over 2 weeks and its still hanging at 32 megs upload!!  I will continue to monitor the situation  but so far so good.

Fingers crossed it stays that way.  Keep them speed reports rolling in though.

[Wireless_Roamer]

Its noon o'clock in Barrie and upload has returned to normal. However, this issue is noticed mostly late afternoon. I'll keep checking!

[Shw33]

perhaps we should have started a new thread instead of hijacking a thread marked as solved, i dont know if that gets us any more from rogers, they have commented here but no real explanation. i was told by them monday it was being looked into in my area and to give it two days. I also asked how they were going to make up for the fact i havent been getting what i pay for, they gave me a 14 day credit on my internet.

[hector316]

Upload seems solved but my downloads are still poor for 500u internet (500/20)

[Wireless_Roamer]

Well, this is starting to look promising. I've been monitoring the speeds all day here in Barrie and so far so good today. At 5:08 PM 6/13/18 my connection is once again solid and a return to normal. I will test again later this evening.

[Nadernt]

London here. Normally at this time, 5:15pm, upload has been around 1-3 mbps the past few weeks. It's now what I'm supposed to get, 15mbps. Let's hope the problem has been solved!

[JohnyR]

Looks like my latency (and in-turn speeds) has returned to normal ever since 2am last night.

[Phexon]

Firmware got rolled back as well but still 200D 2U here.

[bayard0]

Looks like my upload is back to normal now 10u.

tech was just here for nothing I guess. since it wasn't a line issue.

[bayard0]

@hector316 you should call rogers, maybe you having line issues if you cant get higher download.

[John1969]

6:15pm

Midland, Ontario

Upload has been high 30s like it's supposed to be.

All day.

Been Twitching all afternoon and maybe 1% dropped over a 2 hr stream.

Looks like it's back to normal up here. I'll  keep watching.

[hector316]

Signals are in range its related to Rogers network.

System Information

This menu displays general information of the device

Hardware Version	1A
Software Version	2.0.10.34T6

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-7.100	7	36.387
2	855000000	256QAM	-5.500	3	37.356
3	861000000	256QAM	-5.900	4	37.356
4	579000000	256QAM	-5.800	5	36.610
5	585000000	256QAM	-6.100	6	36.387
6	849000000	256QAM	-5.700	2	37.356
7	597000000	256QAM	-8.400	8	36.610
8	603000000	256QAM	-8.800	9	36.610
9	609000000	256QAM	-8.200	10	36.387
10	615000000	256QAM	-7.300	11	36.610
11	621000000	256QAM	-6.500	12	36.387
12	633000000	256QAM	-5.400	13	37.356
13	639000000	256QAM	-5.100	14	37.356
14	645000000	256QAM	-5.300	15	36.610
15	651000000	256QAM	-5.700	16	36.610
16	657000000	256QAM	-6.100	17	36.610
17	663000000	256QAM	-6.800	18	36.610
18	669000000	256QAM	-6.700	19	36.387
19	675000000	256QAM	-6.600	20	36.610
20	681000000	256QAM	-6.600	21	36.387
21	687000000	256QAM	-6.800	22	36.610
22	693000000	256QAM	-7.000	23	36.387
23	699000000	256QAM	-7.100	24	36.610
24	705000000	256QAM	-7.200	25	36.387
25	711000000	256QAM	-7.100	26	36.387
26	717000000	256QAM	-6.800	27	36.610
27	723000000	256QAM	-6.800	28	36.610
28	825000000	256QAM	-6.600	29	36.387
29	831000000	256QAM	-6.800	30	36.610
30	837000000	256QAM	-6.600	31	37.356
31	843000000	256QAM	-6.300	32	37.356
32	303000000	256QAM	-7.600	1	35.595

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-8.000000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	33.500	3	6400000
2	13696000	ATDMA - 64QAM	31.500	1	6400000
3	23700000	ATDMA - 64QAM	32.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

[Wireless_Roamer]

Getting normal connection and speed this evening. It would appear they are making some headway in repairing this issue. I will keep monitoring and post if the problem persists. My firmware is the latest and hasn't changed.

---

@hector316 wrote:

Signals are in range its related to Rogers network.

System Information

This menu displays general information of the device

Hardware Version	1A
Software Version	2.0.10.34T6

Downstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Signal noise ratio (dB)
1	591000000	256QAM	-7.100	7	36.387
2	855000000	256QAM	-5.500	3	37.356
3	861000000	256QAM	-5.900	4	37.356
4	579000000	256QAM	-5.800	5	36.610
5	585000000	256QAM	-6.100	6	36.387
6	849000000	256QAM	-5.700	2	37.356
7	597000000	256QAM	-8.400	8	36.610
8	603000000	256QAM	-8.800	9	36.610
9	609000000	256QAM	-8.200	10	36.387
10	615000000	256QAM	-7.300	11	36.610
11	621000000	256QAM	-6.500	12	36.387
12	633000000	256QAM	-5.400	13	37.356
13	639000000	256QAM	-5.100	14	37.356
14	645000000	256QAM	-5.300	15	36.610
15	651000000	256QAM	-5.700	16	36.610
16	657000000	256QAM	-6.100	17	36.610
17	663000000	256QAM	-6.800	18	36.610
18	669000000	256QAM	-6.700	19	36.387
19	675000000	256QAM	-6.600	20	36.610
20	681000000	256QAM	-6.600	21	36.387
21	687000000	256QAM	-6.800	22	36.610
22	693000000	256QAM	-7.000	23	36.387
23	699000000	256QAM	-7.100	24	36.610
24	705000000	256QAM	-7.200	25	36.387
25	711000000	256QAM	-7.100	26	36.387
26	717000000	256QAM	-6.800	27	36.610
27	723000000	256QAM	-6.800	28	36.610
28	825000000	256QAM	-6.600	29	36.387
29	831000000	256QAM	-6.800	30	36.610
30	837000000	256QAM	-6.600	31	37.356
31	843000000	256QAM	-6.300	32	37.356
32	303000000	256QAM	-7.600	1	35.595

OFDM Downstream Overview

Receiver	FFT type	Subcarr 0 Frequency(MHz)	PLC locked	NCP locked	MDC1 locked	PLC power(dBmv)
0	4K	275600000	YES	YES	YES	-8.000000
1	NA	NA	NO	NO	NO	NA

Upstream Overview

Port ID	Frequency (MHz)	Modulation	Signal strength (dBmV)	Channel ID	Bandwidth
1	30596000	ATDMA - 64QAM	33.500	3	6400000
2	13696000	ATDMA - 64QAM	31.500	1	6400000
3	23700000	ATDMA - 64QAM	32.750	2	6400000

OFDM/OFDMA Overview

Channel Index	State	lin Digital Att	Digital Att	BW (sc's*fft)	Report Power	Report Power1_6	FFT Size
0	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K
1	DISABLED	0.5000	0.0000	0.0000	-inf	-1.0000	4K

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[prince7272]

I just switched to Rogers few days ago from Fido (75/10) and I do face the slow upload speeds.

I am in Warden and Danforth (GTA) and I have the 500u. While my downloads are fine 530Mbits

my upload speeds are 3-4Mbits. I have the Coda 4572 with the 34T6 firmware.

It seems these uploads problems are all around. 

Today suddently I have normal uploads (20Mbits) but I am not sure if it is going to stay like that.