I have the 250u ignite package and both download and upload speeds have been reliable. I have a mixture of wired and wirless devices, all with gigabit lan cards, and/or ac wireless cards. Modem is in bridge mode and I have a decent AC router. So, my upload speed is now a max of 1 Mbps compared to the 20 - 22 I was getting. The behaviour is the same on all of my PCs. I made sure I tried each in isolation. I also reset the modem so I could look at the stats, and tried a speedtest connected directly to the modem. The result was the same.
Below is a picture of of the modem stats. To my untrained eye, they look okay. I started an online chat with a tech, but I declined to give hom access to my pc, and he said he will have to submit a ticket to engineering. My download speeds are fine, and the cable tv is working normally. Do the modem stats show anything amiss? What are the magic words to say to a tech? I do not want to give remote control of any of my PCs so that someone can empty my browser cache and reset network adaptors. There are the privacy and security aspects as well. At any rate, my issue is not PC related. Any idea of what could be causing the (very) slow upload speed?
Thanks for reading.
Solved! Solved! Go to Solution.
Midland, Ontario here and it's still sucking.
1gig package getting 500mb down and 4 meg up. It's usually in the 30's (upload) no matter what but since Feb, the download has dipped to half and upload to a 10th. No fixy fixy here yet. Been ove a week since i streamed.
Spoke to soon, mine's back to 200D/2U in London. Obviously still working on repairs.
Mine's back to normal now. 500-600 down and 20 up. Looks like my package is obsolete now that the only choices are 150m or 1G. Have to see what I can negotiate for the 1G package?
Saw the same issue with my 500/20 package, down to 250/2 past couple days. Called in and was told a manhole fire in GTA somewhere damaged a main fibre line. Working on it and hoped to be fixed by tonight?
Same issue here in Brampton for about 2-3 weeks. I have the CODA 4582 on the Ignite 150u.
Download speed (190-200mbps) has been sticking around and cooperating but the upload of usually 14 has sunk to < 1mbps. Technician came by to replace cables, upload speed went up until about noon and then dissipated again. I've had help with live chat (rebooting, checking speeds, reinstall firmware - I'm on [220.127.116.11T6] by the way) and now I have a ticket, waiting for results.
Just got off the phone with Rogers and was told a fire in a NY City electrical vault is the cause. A main fibre cut/burn is the issue. Not sure if I buy that response. I did notice another customer on here was told a fire in TO electrical vault was to blame. My download has been solid at 200 megabits but upload 2.5 to 3.09 for the last week or so. Not happy that there is no ETA on a repair. If the problem is in NY like I was told this is disturbing to hear. I cannot understand in this day and age we would not re-route Internet traffic to bypass such a disruption. I also noticed no Rogers Employees responding in this forum with updates?
I have had terrible ping and upload speeds for the past week or so at two different Toronto locations - one business, one home.
Pings are all over the map but even the ping to my first hop has increased from 10 to 30ms.
Upload also varies - sometimes the 20 I should get, other times 5, or even 1 or 2.
I only hope that this is some temporary problem that will get resolved.
I called Level 2 tech and they didn't seem to know anything about it.
Been hitting up a bunch of user groups and the most popular rumor, that I cannot confirm nor deny, is some sort of fire in NYC has damaged a trunk line causing all this upload/download shenanigans.
eta? Who knows. I hear Monday (tomorrow)...but.....I'm not Aquaman soooooooo....
Guess we'll just keep posting our results as they improve or degrade.
i mean i dont really believe it, but it would be nice if it was true because wed probably have a fix.
The last tech support i spoke with told me to try getting a better ethernet cable, "the ones we give you aren't very good" like ya ok for one maybe you should give us better stuff for the money you charge us and thats not the problem because it wasnt a problem 2 weeks ago. Second thing he told me "upgrade to the next tier of our service, you will get better upload, here at rogers our main concern is Download so you might not get the best upload speeds all the time". like get real buddy. where else could you go and pay for a service and only get half that service and that service provider thinks thats ok.... this company is a joke.
my buddy from work lives like 10 minutes from me, and he speed tested a bunch of times the other night for me, and had zero issues. I have my doubts on the fire thing.
Curious how many people here are concern about their upload because of streaming to twitch?
It has to come down to throttling twitch users or just congested usage in specific areas/bad equipment in those areas
I've been having issues too, for the last few days. im on 60/10 and during peek times upload goes down to 1mbit or so. but while im at work, I do speed tests and they are back to normal 10mbit.
i've reported it, and they said they would take it up to 2nd level support. but I haven't heard back since Wednesday night.
Well, I get the Twitch thing because it's very popular these days but this issue has nothing to do with them or their service. I've been with Rogers Internet many years with solid Internet both upload and download. I have had very little issues with Rogers services. This fire thing pisses me off because there is no verifiable information on this fire causing this disruption. You would think somewhere it would appear in the local NY media if this is true. Also, a ping and speed test to the Rogers server in Toronto from my location in Barrie should return better results because it is local. Why would my upload test results go through NY when performing a ping/speed test in Toronto 58 km away. Fishy! Also, the Customer that was told by Rogers Tech support it is their ethernet cable is false. I was told this last weekend and replaced my cable to be sure that wasn't the cause. Guess what? Same issue here as of 10:00 pm June 10/18. Will someone from Rogers answer or comment on this issue?
By London. upload has been poor starting around last Thursday, 0.2-0.4Mbps. That low, doesn't take much to saturate the upstream. Can have 1Gbps download speed, but if the upstream gets saturated, you're downloading nothing!
Only wished I checked the forums before resetting all my network equipment... v0v