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DON’T UPGRADE YOUR PVR TO NETBOX !!

PaulMississauga
I've Been Here Awhile

I had to revert to the old one last night, for a week now it randomly deletes shows. At 10% full it gives me warnings about not enough space to record, and it won’t record two shows at once.  Also the guide is very slow to navigation. Very frustrating. I can't believe it took them this long to do a HD version in the first place. And where is the mobile app for it?

 

As a software programmer I’m shocked that a company with so much money can get 4-5 guys in room and design proper software, and have it tested before they release it.

 

I never been the one to complain about this company but this is the end for me. Once my  wireless contract comes up, after 13 years I AM DONE with Rogers.

 

I can’t take it anymore these guys are proving over and over again how incompetent they are. 

 

 

 

***Edited labels***

36 REPLIES 36

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Hogwash
I'm a Senior Contributor


@GRtechJason wrote:
........it's still not always Rogers fault this stuff doesn't work. I understand we are all consumers to Rogers. But Rogers is a consumer to Cisco. For all you know Cisco has promised time and time again that this wouldn't happen, or they have a patch to fix this coding error.......
.......

Thing is, it's NOT Cisco that writes the firmware patches, it's Rogers (verified). Just like Cisco gateways, the boxes will work just fine when used with VANILLA factory issued Cisco firmware. As soon as Rogers flashes their Rogers issued/written custom firmware into the device the problems begin.

 

Sadly, Rogers is famous for their poorly written firmware updates which are coded to give them more control over your set top box and Gateways. Rogers may (??) know how to run a telecom network but their firmware coding efforts are inadequate to say the least.

 

Yea I know, this post is total "Hogwash"

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

GRtechJason
Rogers Employee
Rogers Employee
Every area has a different channel plan, I can only speak on some Rogers platforms, but I'm sure that worldwide other providers don't use Ciscos firmware, have problems, etc. I know Cisco works with Rogers hand in hand to resolve firmware and hardware issues.
Point is this is a forum for helpful discussions not bantering. I'm sorry if I've offended anyone it's not intended or directed.

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Hogwash
I'm a Senior Contributor

@GRtechJason wrote:
I'm sorry if I've offended anyone it's not intended or directed.

Well, you haven't offended me (not that it matters)...Smiley LOL

 

IMHO that's what forums are about. Getting at the truth of the issue. The more opinions the better. As far as Bantering goes......Some of us are just plain BORED of the usual.......Smiley Very Happy

Yea I know, this post is total "Hogwash"

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Cap07
I'm a Reliable Contributor
And here I was just thinking about ditching the old VCR/DVD and upgrading to a VIP package with a Nextbox 3.0. Sounds like more headaches.

Sorry if that sounds like a complaint, GR!

I'm not a Rogers employee. I'm not even a member of the family......

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

scooter007
I've Been Here Awhile

I bought my new Netbox 3.0 about 3 weeks ago...I have had nothing but problems with  it. After watching TV for about 5 hours, the box freezes up and the only resort is to hard reboot which takes about 10 minutes to come back. With the old software, reboot took 4 minutes. I have tried putting a laptop cooling fan under the box....this hepled a bit but still reboots after high useage. Basically the box is too small with no cooling fans in it...very poorly designed for a box that costs $500....junk.

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Gdkitty
Resident Expert
Resident Expert
Where is it located?
I have never had an overheat issue with it, with a device ontop and below it, both in an inclosed and an open cabinet.
The unit runs a lot cooler than the previous, as they have removed the power supply part from inside and is now on the cord.

May just be a flakey box.


Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

donewith
I Plan to Stick Around

Well scooter you are not the first and you certainly won`t be the last person to have issues with Rogers equipment contrary to what the Rogers apologists on here say...the equipment is flawed, if Ford put out equipment like this it would be front page news somehow Rogers seems to get away with it!!!

 

I really feel bad for all the people that paid the money for a box that does not perform as it should!!!

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Meowmix
I'm a Trusted Advisor
Hello donewith


The same can be said about ANY electronic. Actually Ford and most car manufacturers have recalled millions of cars back a few weeks ago due to issues. So your statement doesn't really make any sense. Any electronics is NOT perfect. Some have issues and some dont


I have had many issues with my old NextBox 2.0 yet when i get the NextBox 3.0 the first day last year, I only had one issue and issue has been resolved. Remember, Roger never manufactured the boxes, Cisco did. Rogers all they did was put the custom software and brand name on the box. While i do agree at some point Rogers should be at fault, if the box is over heating and such, always go to the store and exchange it for another one.


I had the same issues with my Bell cable box and brought it back to Bell last week and exchanged it. ( i have both Bell Fibe and Rogers Cable)

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

donewith
I Plan to Stick Around

Well I think you got the gist of my comment, I did not say Ford does not have problems we all know they do!!!

And yes the NB 2 is a complete joke and don`t give me that Rogers does not make the boxes everbody knows they don`t make the boxes, I have no doubt that the boxes work perfectly fine when they leave the factory it is Rogers that screws them up when they put their magic firmware on them!!!

 

Congrats on not have any issues with your NB 3 hang on to that box because it`s a rare bird indeed!!!

 

 

I too have had equippment that actually worked but it was not from Rogers, I have never had cable equipment from Rogers that worked properly different day different problem!!!

 

And one more thing your comment about electronic devices is somewhat true but I can tell you I think most name brand products that are manufactured for consumers have a pretty good reputation for reliabilty, I look around my place and I see lots of equipment that has worked flawlessly for many years and the equipment it replaced worked flawlessly for many years before that...so don`t give me any about Rogers equipment it does not work properly and that is a fact that you can not deny, good for you that you actually got a box that works there are 10`s of  thousands of Rogers customers that have equipment that does not work....you will have to excuse me now I have to do a re-boot!!!

 

 

**edited for content**

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Meowmix
I'm a Trusted Advisor

Hello donewith

I have no doubt about that too but Cisco is the box manufacture, not Rogers as it clearly states it. All Rogers does outs their firmware & Software. Actually i was looking at some forums in the states which use the SAME exact box without the Rogers software & some do have overheating issues / problems with recording / front LCD panel burning out. That means its Cisco's fault as the box is having issues. Its not a software problem that is causing that. The other little issues with the guide / channels / how the software works YES it is Rogers problem..  Also not everybody knows this as some people think Rogers manufactores the boxes, Cellphones & such ( seen this on the forums, RFD & Facebook).

On indeed i will hang on the box as i am not the only one not having issues. i know a few people with the 9865 box & haven't had any issues. Remember every box has issues but not all of them have the same issues. Some have the same problems & some do not but have smaller problems.

The only box i have had from Rogers which works is the 9865 NextBox 3.0 box. Gdkitty & others can tell you how much i hated & had issues with the nextbox 2.0 8642.


There isn't nothing really can be done on here as this is a user to user forum. The better approach would be contacting Rogers via Facebook / Twitter @RogersHelps. You can also go exchange the boxes to see if the other one will work or have the same issue ( which i hope it does not & this goes for anyone having issues, not just you).

 

 

In the end Rogers & Cisco should both be able to work along & figure out what is causing the problems with some NextBox 3.0 ( 9865 model) & fix them ASAP but we all know this may not happen.

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Oh, meowmix had some... CHOICE words.. about the nextbox 2.0 🙂

 

Really, it sometimes is a crapshoot... and yes can go with any device.

 

There are many users, due to not liking the NB2 or NB3, who have stuck with the old reliable 8300, and have never had issues with them.

Myself?  When i had the 8300s.. i went through 5 in 4 years.  I wouldnt trust one again myself.  But thats MY experience.

 

Like meowmix, i have had my NB3 almost since day1. 
It does have the 5.1 audio drop issue.. but as i dont run it through surround sound rarely.. it doesnt really effect me.

Other than that?  Worked pretty flawlessly. 

If people never bought anything based on negative reviews.. NO ONE would buy ANYTHING.
People are 5x more likely to write a negative review on something.. a happy person will just move on, and not always bother.  You will always see more NEGATIVE than positive... even on the BEST item.

Each person, needs to get something.. and try it themselves.. and be the judge.
What was bad for another, could be GREAT for someone else.



Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Have you tried not watching TV for 5 hours straight???

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

Meowmix
I'm a Trusted Advisor
Hello DESL16

Which NextBox are you talking about?. As i said above on my post. The 9865 NextBox 3.0 work just for me and I have the box and tv on all day mostly.

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

jays77
I'm a Trusted Contributor
I have the 8642 and it has works fine for me. Any of the few glitches I have had have usually disappeared after rebooting or on their own by the next day.

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

I agree the new NextBox (since the new guide etc has been put on) is a nightmare. Granted it freezes and reboots less often than it did but is slow and is NOT user friendly. You can delete a recording 3 times without it actually deleting. The way shows are listed is unnecessarily complicated. The old guide and pvr controls were fine and a thousand times better than the new one. The guide is harder to read and the graphics are terrible. I am seriously thinking of changing providers just because of the frustration.

Re: DON’T UPGRADE YOUR PVR TO NETBOX !!

OLDYELLR
I'm a Senior Advisor

This is a very old thread, started 03-21-2012 08:50 AM. Now the only PVR available from Rogers is the Nextbox, but as customers found out, the Nextbox was NOT and upgrade but a whole heap of trouble. I was lucky enough to snag a refurbished  SA8300HD off Shopping Channel after they were discontinued before they were all gone.


Rogers PayGo. Location: S-W Ontario