If you already have the SMC Gateway, you're on a DOCSIS 3 modem, and the problem is Rogers just didn't put enough hardware in your neighbourhood (really bad planning).
I remember talking to someone who said Rogers called him about some recall on the SMC Gateways..
Do you know your modem's model #?
Talk to your neighbours. Get them doing speedtests too.. If they're all slow as well, get them to call in complaining of slow speeds every day, and get them mentioning that everyone else on the street is having problems too.
Only way to get Rogers attention is if a bunch of ppl all speak up, and complain like mad.
So how is your denial of service attack approach working with Rogers, you seem pretty sure that that is the cause of ALL your problems? I know you know more than the rest of US.... and even Rogers technicians.. please keep us updated as to the resolution of your issues...And BTW, A DDOS attack on your personal computer would never fall under under your contract with Rogers as it is YOUR responsibility to protect your own computer and/or network....just so you know!
Clearly you do not know how a DDoS attack works. Let me explain it to you.
A DDoS attack is not aimed at a personal computer or device. It is aimed at flooding the CONNECTION with useless data, rendering the connection useless. There are different forms of DDoS attacks, with the most common being a UDP flood. It can be carried out with the use of a Bot Net (many infected computers being controlled by a hacker), a Shell Booter (different shells uploaded onto vulnerable web servers), or simple UDP flooding from a dedicated server (usually carried out by having access to a VPS; the server's connection is used to flood a home connection).
These methods can carry out TCP flooding and Slowloris attacks.
You seem just as misinformed as the Rogers technician who believe that the attack is aimed at a personal computer. A little bit of googling should help you in your aid to better understand the situation.
I know for a fact that I was under a DDoS attack because the person doing so was trying to lag me out of a game. He even uploaded a picture of his "shell booter" with my IP in it.
The network speeds and downtime of my internet, cable, and even phone came after that. It was a just a mere coincidence. No where did I say that this was the "cause" of all my problems.
It coincidently occured before all this down time and network issues.
So I suggest doing some research and reading prior to posting and you will "look less like a fool," taken directly from your post against me.
Have a nice day.
So according to your informative post above... you pissed off some gamers who decided to Flood the Rogers connection that you are on with useless data... so it wasnt an attack against your computer. it was an attack against everyone in your neighbourhood who has a rogers connection. So you have admitted that your actions on the net caused a denial of service to your whole community... good luck with getting support on that!
want to bet in the fine print there is a clause "thou shall not **bleep** off hackers"
No I have been a victim of a DDOS attack. Sorry little kids online think it is cool to ddos me when they get destroyed. :