Yes there is, but it doesn't give any specifc options to release the entire WAN IP.
I'm really disappointed with the Rogers support team. They do not know anything. My download speeds have gone to 0.8 mbps download from 25 mbps and they want remote access to my computer? I keep telling them that I've testing it on mulitple devices including an iPod. They don't get it. So I give one of them remote access to my PC and he totally ruins my connection and I had to do a factory reset to even come online again.
And you're absolutely sure its a DDOS?
Several neighbourhoods are experiencing extremly poor download speeds since Rogers gave its own customers the download speed increases (wholesale doesn't have them yet - not til mid-Sept last I heard, go go Rogers ignoring speed matching), and so equipment in specific neighbourhoods are overloaded and causing major speed drops during peak times.
I'm on Teksavvy in the Don Mills/Shep area, and since Teksavvy's POI link isn't max'd (they've done a stop on new signups til the upgrade), its a Rogers-caused problem.. I'm getting 2mbps, and paying for 15.
Unfortunately, Rogers isn't listening to Teksavvy about poor speeds - my neighbours on Rogers are complaining of it too, and also getting ignored by Rogers.
Yes I was sure that it was a DDOS attack but now I am experiencing these very low download speeds as well. My speeds keep going down to 0.1-0.7 mbps and I was usually getting around 22-23 mbps.
Rogers are telling me to change my modem. How is that going to resolve an issue that has nothing to do with the hardware? When do you think the normal speeds will return? Mid-september? I'm speaking to one of the support technicians right now.
They want you to change your modem because their neighbourhood nodes are overloaded, and if they can get you onto a DOCSIS 3.0 modem, you won't notice it as badly. Your downloads will split over 4 channels, which WOULD increase your download speeds.... Thats IF everyone else in your neighbourhood isn't already on a DOCSIS 3.0, like mine (I'm fubar'd no matter what until Rogers gets off their asses and adds more equipment to the area).
Think of it like this, you have a DOCSIS 2 modem. You're locked into only channel 1. You're getting **bleep** poor speeds because channel 1 is overloaded.
I have a DOCSIS 3 modem, bonded to 4 channels. Channel 1 may be overloaded, Channel 2 may be overloaded, but channels 3 & 4 are still semi-ok, so I'm still getting the speeds I'm paying for.
DOCSIS 3 modems will only help with node congestion if everyone else isn't also on DOCSIS 3 modems, and if Rogers has enough hardware to support all the customers in the area (they don't).