Cyber Monday deals

[Jodee]

I took advantage of the Cyber Monday deal, which was 200$ credit on your bill, discounted phones and discounted double data plans and have not received anything regarding the credit or much else other than a receipt for the upfront fee for the device and new contract. I was also told the device was out of stock and the wait would be 1-3 before being shipped to me.

Has anyone else got the Cyber Monday device upgrade and did you get any clarification on the credit and your device? Specifically Pixel 3 which I was told were out of stock across the board any size any color any storage.

[ahmed123]

Cool. The wife is getting impatient and wants her new phone.

[nasa25]

@ahmed123 lol I don't blame her

I'm not totally dying to get mine (since I already have an X and this will be a secondary phone for me) but since it's a shiny new toy to play with, I do want it sooner than later lol.  The red colour that Apple used on the Xr (a ferrari/fire engine red) looks epic!   

[nasa25]

My XR just got added to my account.  Looks like I'll have it by Monday

Yeah budddy!

Under-promising and over-delivering is always better than the opposite lol.  

[ahmed123]

Nice...there was no update with the UPS tracking and so far no delivery made so I doubt it will be here today.

[nasa25]

@ahmed123

That’s surprising. I guess worst case it should defintely be there by Monday.

[ahmed123]

I know the UPS delivery guy in my area sometimes deliver as late as 8pm so there's still some time.

[ahmed123]

@nasa25

Did you get any tracking info yet?

[nasa25]

@ahmed123

Yeah I got tracking info on Friday. Was shipped via QMS (rush courier that does weekend deliveries) but it was shipped to my work that’s closed on weekends lol. No online tracking and they don’t take calls during the weekend so I have to sort everything out with them today.

Did UPS deliver your wife’s XR?

[ahmed123]

It didn't end up coming on Friday. It's out for delivery today.

[nasa25]

@ahmed123 

nice.  so is mine. 

Hope your wife enjoys the XR 🙂

[ahmed123]

@nasa25

Finally delivered. Now the wife's happy. Enjoy yours too.

[Jodee]

Is anyone else having a hard time receiving the $200 promotional credit after two billing cycles for the Cyber Monday deal on 2018 ? I was on the phone with Rogers customer service and after being transfer a handful of times I was told I need to provide them with proof of the cyber Monday deal they do not recognize it and say they only gave $100 credit. After debating on the phone on what to do next I was told to gather proof in the form of e-mails specifically stating that Rogers will credit me $200 but to my knowledge those were never sent with the Cyber Monday deal for existing customers. I find it very odd that I need to fight for the promotion to be applied even though it's been advertised both on here, the website and mobile news websites in Canada. Frankly this leaves a sour taste in my mouth seeing the way Rogers handles  their business and customers, basically having me work and prove myself before applying a promotional credit they advertised themselves.

[Datalink]

@Jodee there's a simple response to this, which is to submit a complaint to the CCTS and a bad (two thumbs down) review to the Better Business Bureau outlining what you have indicated above. 

CCTS link:  https://www.ccts-cprst.ca/for-consumers/

Better Business Bureau for Central Ontario:  https://www.bbb.org/kitchener/reviews

[RogersMaude · Accepted solution]

Good evening @Jodee,

Thank you for your post!

I'm surprised to hear about your negative experience with our customer service representative. I can imagine how frustrating this must have been.

I would like the opportunity to forward your feedback for review and take the appropriate measures to ensure you benefit from the discount you're entitled to.

To further assist you, we'll need access to your account. Please send us a private message @CommunityHelps. You can learn how to send us a private message, here.

Thank you for sharing the details of your situation with us.

I am confident we will have the ability to help you resolve it quickly!

RogersMaude

[Jodee]

Update:

The credit was applied but did not show up as a billing cycle due to having a negative balance. It was my fault for not seeing it but the service reps on the phone did not dig around at all because RogersMaude was able to address the situation in minutes while being completely professional and polite.

[nasa25]

Yup I got my $226 credit as well but it was applied mid cycle, a couple weeks ago.

Very pleased with this cyber Monday deal!