Hopefully they will fix it soon!. Only time will time. Since it hasn't happened again, next time do the reboot & post back in here so maybe we can figure out how long it takes during each reboot for this to happen. Hopefully it stays normal without issues!
hi discogranny glad to hear our fellow RESIDIENT EXPERTS (who might I add are NOT rogers employees, which clearly indicated in their signature) solved your set top box issue.
They are a great bunch of wonderful resident experts who dedicate their free time on here to help people like you. even myself I have the RE next to my name, and try to offer help on my free time when im not busy doing my day / night job