@kinrub enough is enough, no more mister nice guy, I think you should go directly to the top, call corperate offices or send a registered letter to the pres and i guarantee you will get some action. You should not speak to underlings anymore
Go to support -> contact us-> make a complaint -> answer Yes to the first 2 steps, then enter the interaction# on the box provided -> step3 contact the Office of the president. here you should be able to live chat with them.
I agree completely, once you get to the pres office you will see action, write to them all you have been through, it is inexcusable. as I said, forget the yahoos at cs.
FINALLY it has arrived to my house, big thanks to everyone for answering my questions and keeping the spreadsheet updated, it helped a lot, and for those of you still waiting hang in there, this phone is worth the wait!!