Hi, I recently got someone to take over my account. They told me they didn't need the iPhone I was using with it.
Are they legally obligated to take the phone or can I just resell the thing? I'm under the impression the contract takeover is for the 2 phone numbers and the service and not the phone? What do I do with the SIM card?
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Ive had the same account for 10 yrs now but its been under my dad as I was still really young when I got it. There are is a savings credit on it.
i was wondering, if I take over responsibility for the account so the account is in my name rather than his, do the savings credits transfer as well?
the savings credits are not bundling related either (so not tied to any other service such as cable, tv or home phone)
thanks in advance for any replies in this matter.
Yes when transferring a line from your dads name to yours, everything will be transferred including any credits and discounts. When doing the transfer, ask the rep to renew the discounts and credits on the line. It will work!.
You will need to reach out to us via our Social Media team through Facebook or Twitter in order to decipher if your promotional discounts will transfer at the same time the number transfers into your own name.
Thanks for the quick reply. does this renewal have to be done by retentions or should I be fine with just a regular CSR?
You can do it with a regular rep. Sometimes doing it with retentions if better as they may be able to give you a better discount on the line!