Contract End Date

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saundemay
I've Been Around
Posts: 1

Contract End Date

Hi. I'm just wondering if there is anywhere on the my rogers page that says when my contract ends. I can't remember when it ends and I would like to know how I can find out. Thanks!!


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RogersMaude
Moderator
Moderator
Posts: 2,333

Re: Contract End Date

Good day @JAnotherC!

 

Since the Rogers.com website changed a little, since I last posted, here is how you can see the remaining contract on your wireless services:

 

  1. Sign In to your MyRogers online profile.
  2. Click on the Services tab.
  3. Select the cellphone number, on which you want information on, in the drop down menu.
  4. Scroll down until you see :

Sans titre.png

 

If you were inquiring on the commitment of your home services, let me know.

Keep in mind that we will indicate, on the last 3 invoices prior to the end of your contract, that your term-related offer/discount will expire, as well as the date on which it ends.

 

You might have also received email confirmations, that will appear as "Account Changes Confirmation".

You can consider those as term agreements. It will not be necessarily specified that they are "contracts".

Don't forget that you can always access our terms and conditions on our website. Smiley Wink

 

RogersMaude

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Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Contract End Date

Hello saundemay

Sadly Rogers never added this feature. In order to know when your contract is over, you will need to contact Rogers customer care & ask the rep about it. If you are on a flextab with Rogers, you can go into My Rogers - Overview - View / Balance Flextab
Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: Contract End Date

While it doesn't provide an exact date, I beleive the euf/flextab payment page shows the month.


Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Contract End Date

Hello GDkitty


You are correct. It does not show the exact date BUT it shows the month and year. That is something that most want at least. If they really want to know, they can contact Rogers customer care and find out or go to a Rogers store and find out.
jays77
I'm a Trusted Contributor
Posts: 695

Re: Contract End Date

When I read about all the contract disputes in this and other thread I wonder, Do you as consumers not keep copies of the original contracts and or receipts?

If not you should. It can save a lot of time and frustration.
Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Contract End Date

Hello jays77


Some people just put the paper contract somewhere and forget about it, throw it out by accident in misplace it. The problem is that Rogers Should add this function on the website so u can find out faster if u lost your contract and whatnot.
Gdkitty
Resident Expert
Resident Expert
Posts: 14,288

Re: Contract End Date

Yup! i make sure to keep a copy of it, in with where my bills are, etc.

As well, i make sure to have my email set up with rogers (doesnt have to be a rogers email, can be anything) that if you make any changes, the change documents are emailed to you as well.



dasoulmann
I've Been Around
Posts: 1

Re: Contract End Date

RE: doconsumers not keep their paperwork.....

 

I have my original Rogers contract from about 12 years ago, but I have renewed it by phone several times since then with no paperwork.

Meowmix
I'm a Trusted Advisor
Posts: 32,102

Re: Contract End Date

Hello dasoulmann

That is because either you didn't give them your email or they didn't ask for your email assuming you have one. If you ask them to mail you the contract or email to you at the time of the upgrade, they will and so u will have it.
warskull
I'm Here A Lot
Posts: 7

Re: Contract End Date

Hi just want to know when my contract ends can I carry on with my same plan, less value pack, with my own phone.

 

Thanks