Constantly Disconnecting.

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I'm Here A Lot
Posts: 6

Constantly Disconnecting.

I'm having a problem with my internet while gaming(specifically with League) and using VOIP, I'll lose connection to pvp.net and my raidcall for about 4-5s every 15-20s. I've already checked my cables, reset modem, and checked my computer for any programs that maybe messing with my connection. I tried to check my modem but it was taking 5+ min to connect and would time out because of the constant disconnects. Anyone have an idea of what's going on? Side note I'm using a cable not WiFi to connect my desktop to the modem.

Highlighted
Resident Expert
Resident Expert
Posts: 14,189

Re: Constantly Disconnecting.

Reboot the modem if you haven't yet.

Which modem do you have?

Really need to log into to it to get some info for further diagnostics.


Highlighted
I'm Here A Lot
Posts: 6

Re: Constantly Disconnecting.

Thank you for the quick reply.

 

As said in the post I already did a reset.

 

Hitron CGN3ROG

 

Stanard info, anything more specific?

 

Events from today:

1808/07/15 16:50:1768010300errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=0c:47:3d:c2:28:d0;CMTS-MAC=00:14:f1:e6:c5:0a;CM-QOS=1.1;CM-VER=3.0;
1908/07/15 16:50:1768010600noticeDHCP Renew - lease parameters tftp file-bac1020001060c473dc228d0 modified;CM-MAC=0c:47:3d:c2:28:d0;CMTS-MAC=00:14:f1:e6:c5:0a;CM-QOS=1.1;CM-VER=3.0;
2008/07/15 19:45:3890000000warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=0c:47:3d:c2:28:d0;CMTS-MAC=00:14:f1:e6:c5:0a;CM-QOS=1.1;CM-VER=3.0;

 

WAN Overview:

Downstream Overview
Port IDFrequency (MHz)ModulationSignal strength (dBmV)Signal noise ratio (dB)Channel ID
1603000000256QAM-3.00040.9463
2591000000256QAM-2.90040.3661
3597000000256QAM-2.80040.9462
4609000000256QAM-2.60040.3664
5615000000256QAM-2.70038.9835
6621000000256QAM-2.30040.3666
7633000000256QAM-2.00038.9837
8639000000256QAM-2.00038.9838
9645000000256QAM-2.10040.9469
10651000000256QAM-1.40040.94610
11657000000256QAM-1.70040.36611
12663000000256QAM-1.80038.98312
13669000000256QAM-1.70040.36661
14675000000256QAM-1.40038.98362
15681000000256QAM-1.60040.36663
16687000000256QAM-1.90038.60564
17693000000256QAM-1.70038.98365
18699000000256QAM-1.50038.98366
19705000000256QAM-1.30040.36667
20711000000256QAM-1.40038.98368
Upstream Overview
Port IDFrequency (MHz)BandWidthModulation TypeSignal Strength (dBmV)Channel ID
1385960003200000ATDMA46.7501
2237000006400000ATDMA46.7503
3305960006400000ATDMA46.750

2

Highlighted
I Plan to Stick Around
Posts: 17

Re: Constantly Disconnect​ing.

My internet been constantly disconnecting/buffering these past few days. I am directly connected to the modem (Hitron  CGN3ACR) and already tried restarting the modem, restarting my computer and plugging it into different ports. Are we paying $100+ for this crap? Thanks a lot rogers.

Downstream Overview

Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 603000000 256QAM 8.700 40.366 99
2 591000000 256QAM 9.100 40.366 97
3 597000000 256QAM 8.900 40.366 98
4 609000000 256QAM 8.600 38.605 100
5 615000000 256QAM 8.500 38.983 101
6 621000000 256QAM 8.300 38.983 102
7 633000000 256QAM 8.400 38.605 103
8 639000000 256QAM 8.700 38.605 104
9 645000000 256QAM 8.500 38.983 105
10 651000000 256QAM 8.800 38.605 106
11 657000000 256QAM 8.700 38.983 107
12 663000000 256QAM 8.900 38.983 108
13 669000000 256QAM 8.800 38.605 109
14 675000000 256QAM 8.600 38.983 110
15 681000000 256QAM 8.700 38.605 111
16 687000000 256QAM 8.600 38.605 112
17 693000000 256QAM 8.900 38.605 113
18 699000000 256QAM 8.500 38.605 114
19 705000000 256QAM 8.400 37.636 115
20 711000000 256QAM 8.200 37.356 116

 

Upstream Overview

Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID
1 38596000 3200000 ATDMA 49.500 1
2 13696000 6400000 ATDMA 48.500 4
3 23700000 6400000 ATDMA 49.500 3
4 30596000 6400000 ATDMA 49.500 2

 

 

***Edited Labels***

Highlighted
Retired Moderator
Retired Moderator
Posts: 385

Re: Constantly Disconnect​ing.

Hi @1243,

 

 

Thank you for your post! We definitely understand the inconveniences of having your service interrupted. Do you have any other devices connected by WiFi that are also losing Internet connection? Is the modem connected to a power bar or directly to the wall socket? Were there any changes to your setup or computer in the past few days?

 

 

RogersArthur

Highlighted
I Plan to Stick Around
Posts: 17

Re: Constantly Disconnect​ing.

The devices connected to the modems have been fine but i do see a decrease in speed and the modem is directly connected to wall outlet. Nothing has been changed to my setup since i build it which was last year.

Highlighted
Retired Moderator
Retired Moderator
Posts: 385

Re: Constantly Disconnect​ing.

Hi @1243,

 


Thank you for your patience.


I understand the computer you build last year is directly connected to the Hitron CGN3ACR modem via Ethernet and for the past few days it's been constantly disconnecting/buffering. However you do have other devices staying connected to the same modem with no connection issues other than decrease in speed. So far you've tried other Ethernet ports on the back of the modem and rebooted your PC and the modem. If you've already tried another Ethernet cable I would suggest resetting the modem.

 

There are two ways that you can reset the Hitron CGN3ACR modem:

 

Open a web browser and enter the following address to access the gateway login page: 192.168.0.1.
Login with:
Username: cusadmin
Password: password
Click Admin.
Click Device Reset.
Click Factory Reset to reset the device.
Once the modem is finished restarting and is online the settings will be back to default.

- OR -

Press and hold the reset button at the back of the modem for more than 10 seconds. The CGN3 modem will reboot back into Gateway mode.

 

Please keep in mind if you reset the device this will remove all WiFi configurations and personal settings.



Keep us updated! Smiley Happy
RogersArthur

I Plan to Stick Around
Posts: 17

Re: Constantly Disconnect​ing.

Okay thanks for your help RogersArthur, i think everything is working in perfect order.

Highlighted
Retired Moderator
Retired Moderator
Posts: 385

Re: Constantly Disconnect​ing.

Hi @1243,

 


I'm happy to hear everything is working, Thank you for sharing it with the Community! Smiley Happy

 

 

RogersArthur

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I'm Here A Lot
Posts: 6

Re: Constantly Disconnect​ing.

I'm still having problems with my net, yesterday it was ok all day, but today I'm losing connection on all my devices every 2-3min for a few seconds ontop of the constant random disconnects  the internet is just painfully slow, we're getting 10-15/2 up when we should be getting 100down/10up, I don't know why we are paying so much for the 100u pack when it's slower than the average which is much cheaper.