Hi guys, these last 2+ weeks have been aggravating with Rogers. I keep getting random disconects wether I'm gaming or just on the net browsing. About 1 week ago I called into Rogers and the customer support agent did some diagnosis and couldn't find that I had a bad connection or anything even though I kept dropping multiple times within an hour sometimes. He suggested that I exchange my modem and try directly connecting to power outlets as opposed to power bars. So I did both.... The problem remains.
I don't know what to do anymore. I am not using routers as I only have 1 pc. I have tried countless outlets, my cables are connected properly. I have been a customer to many years and had never had an issue like this. The fact that 'nothing' can be done as they say is quite frankly a joke, obviously something triggered this issue.
Anyways sorry for the rambling, does anybody have suggestions? I am lost for options, thanks.
This is an ongoing issue for me as well. Happens all the time with Rogers.
I have two connections in one house and they drop at the same time as well. It is a Rogers issue, but it is one they won't admit too because it would bother a lot of people.
Basically they are cutting corners to save money on bandwith. Problem is, people start getting dropped because of overloaded nodes. Too save money they will combine nodes, and ignore the issue that is created. People getting dropped every time the modem goes to refresh their IP, because the node currently has no IP's available, you get placed into a new node (Which is the D/C).
Rogers just sucks.
**edited for content**
I've been having issues too, but it seems like a DNS server issue. Every couple hours or so my internet drops. I called them and said my area is fine and the usual.
I switched the current Rogers DNS server to OpenDNS and for the past week I have had excellent connection with no dropouts *knocks on wood*. Rogers does seem to have DNS related issues
I moved to Woodbridge in 2006 and my internet has been working great the 4-5 years with an occasional dropout or two, but recently just having too many problems with dropouts - almost 4-5 a day. They increase their price every year, yet their quality goes down. I work from home and depend on staying connected with clients for file uploads and transfers.
Was still disconnecting at every 60 mins today and my friend that lives way across town also documented the same issue
Called them and the TSR said, I've seen many calls like this lately and I will push this up to networking or something...
So.... yeah maybe, finally someone is admitting a fault on their end...
So.... yeah maybe, finally someone is admitting a fault on their end...
Well, congrats to Rogers.
After ONLY almost 3 months of disconnection issues their crack team of service reps finally figured out there was an issue. That's top notch network diagnostics done in record time.
And it only took days and days of phone reports for the front line CSR to conclude he should 'push this up to networking or something...'
Just an AWESOME job Rogers. Just flippin' AMAZING.
Just a quick update. 3 mins ago was my crash time and it disconnected.
Spent all last night gaming with my buddy from across town and we would nag each other by counting down who's turn was next to be disconnected for me it was every 40mins20ish seconds into the hour and for him it was every 22mins15ish seconds.
We had it down to almost 5 seconds. This is turning out to be funny, almost like rolling blackouts when a country can't keep there power up 100% of the time.
Oh well what can you do but to wait out your contract right.
my tenant is having this problem. me and my parents have not experienced this issue, as i believe it is because we are not using wireless but connected through ethernet cables. so far i have narrowed causes to either rogers doing maintenance in the area or dns issues, or router issues.
but seriously this type of service interuption is typical of rogers. over the years we have experienced frustration after frustration. the only problem is that other people i've talked to with different isps (like bell) seem to have experienced similar if not worse issues.
i don't remember having problems like this using dial-up. sure i probably wasn't using the internet as much but for some reason i remember it as being dependable... and when something went wrong, you knew what the problem was.
this dumb 'oh, the internet's down for whatever random reason...' strikes me as incredibly unproffesional of rogers.
if rogers isn't aware that performing maintenance causes service issues, they should be. they should send out an email to people who are potentially affected by stoppages, warning them in advance, so at least people would know why their internet isn't working.
any time you have a problem its 'oh, let's replace your modem', as if that's the problem, when it's clear it's not a hardware issue on our end but obviously rats chewing on the mess of cables in the rogers server rooms.
this is stupid. incredibly stupid. rogers needs to get their act together. get on top of what's going wrong and stay there.
or i guess they could write the whole thing off saying: "oh, it's not our problem. we just provide a service. making sure that our service is performing correctly isn't OUR problem" which, frankly, is childish and borderline insulting.
i think everyone here has established that the problem isn't on our end. rogers needs to be responsible for its servers and the service it provides.
people pay $200 a month for internet service, not for static and white noise.
don't get me wrong, rogers has made service improvements, it just annoys me when i see them still making the same mistakes. people depend on the internet in ways that they don't depend on cable tv, or even the telephone. i'm not saying rogers is doing anything wrong but i am saying that they should be doing things better, and for what they charge i think they owe their customers better service.
they need to shape up. get everyone who works for them on the same page. familiar with the technology and how the technology works. simplify and streamline their services if they need to, because, to be honest, it's not working, and just throwing a pail of water at a time on a burning house isn't going to put the fire out.
at the least, they could provide customers with a pamphlet upon signing up for rogers high speed internet or recieving their modem saying 'these are some common problems with this device or our services and here are some common fixes', which should at least serve to salve customers' inevitable anxiety caused by undependable service.
edit: the issue was resolved by restarting the router 🙂 sorry for the rant.
@jronald on your router go to the status tab and check the wan section. What is the lease time? Try renewing it until it changes what is the new time?
My bets Rogers is doing work in your area and has set the time to 1HR. This should not be an issue but rogers dhcp servers don't seem to be good at renewing leases so you are probably expiring and dropping off.
I bet if you watch it in half an hour you will see it continue to count down instead of renew at the halflife like it should. Then I bet you will see it count down to 0 and you will disconnect.
At least this is my experience while Rogers is doing work in my area. I think the renew just fails way too often no idea why. Given a regular lease of 1 week it has many chances (I'm sure someone could do the math) to get a new ip. But with a 1hr lease it trys at 30 min, 15min, 7.5min, 3.75min, 1.875min, 0.9375 min.... etc.. (I could be wrong but that is about the jist of it)
Looks like we have trouble getting a response from rogers dhcp server and so we run out of time and drop the IP.