my tenant is having this problem. me and my parents have not experienced this issue, as i believe it is because we are not using wireless but connected through ethernet cables. so far i have narrowed causes to either rogers doing maintenance in the area or dns issues, or router issues.
but seriously this type of service interuption is typical of rogers. over the years we have experienced frustration after frustration. the only problem is that other people i've talked to with different isps (like bell) seem to have experienced similar if not worse issues.
i don't remember having problems like this using dial-up. sure i probably wasn't using the internet as much but for some reason i remember it as being dependable... and when something went wrong, you knew what the problem was.
this dumb 'oh, the internet's down for whatever random reason...' strikes me as incredibly unproffesional of rogers.
if rogers isn't aware that performing maintenance causes service issues, they should be. they should send out an email to people who are potentially affected by stoppages, warning them in advance, so at least people would know why their internet isn't working.
any time you have a problem its 'oh, let's replace your modem', as if that's the problem, when it's clear it's not a hardware issue on our end but obviously rats chewing on the mess of cables in the rogers server rooms.
this is stupid. incredibly stupid. rogers needs to get their act together. get on top of what's going wrong and stay there.
or i guess they could write the whole thing off saying: "oh, it's not our problem. we just provide a service. making sure that our service is performing correctly isn't OUR problem" which, frankly, is childish and borderline insulting.
i think everyone here has established that the problem isn't on our end. rogers needs to be responsible for its servers and the service it provides.
people pay $200 a month for internet service, not for static and white noise.
don't get me wrong, rogers has made service improvements, it just annoys me when i see them still making the same mistakes. people depend on the internet in ways that they don't depend on cable tv, or even the telephone. i'm not saying rogers is doing anything wrong but i am saying that they should be doing things better, and for what they charge i think they owe their customers better service.
they need to shape up. get everyone who works for them on the same page. familiar with the technology and how the technology works. simplify and streamline their services if they need to, because, to be honest, it's not working, and just throwing a pail of water at a time on a burning house isn't going to put the fire out.
at the least, they could provide customers with a pamphlet upon signing up for rogers high speed internet or recieving their modem saying 'these are some common problems with this device or our services and here are some common fixes', which should at least serve to salve customers' inevitable anxiety caused by undependable service.
jeremy
edit: the issue was resolved by restarting the router 🙂 sorry for the rant.
