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Closed caption with new Nextbox navigator

KWoo
I Plan to Stick Around

I'm hoping someone out there can help me. We just got the new navigator system for Nextbox and I can't figure out how to get closed captioning on tv shows that I have recorded and now want to watch.

 

In the past, I could turn CC off and on using the INFO button on the remote. Now when I select INFO, my recorded tv show stops and I go back to the recorded shows page. I contacted Rogers support and they don't know how to do it - they've set up a ticket for investigation; it will take up to 48 hours to get a response.

 

Anyone have any suggestions in the meantime?

 

***Edited Labels***

298 REPLIES 298

Re: Closed caption with new Nextbox navigator

OLDYELLR
I'm a Senior Advisor

@park wrote:

@Gdkitty wrote:

While i never used it.. i couldnt 100% confirm..

I am not sure that shomi or RoD necessarily had it before?

I could be wront.



@Gdkitty wrote:

While i never used it.. i couldnt 100% confirm..

I am not sure that shomi or RoD necessarily had it before?

I could be wront.


REALLY ?? Are you absolutely sure about that or just adding to your impressive post count ?


I just checked on my SA8300HD and CC works in RoD when I turn it on. So it worked before. If it doesn't work now with Navigatr, the programmers screwed up, or it's too well hidden. Keep experimenting.


Rogers PayGo. Location: S-W Ontario

Re: Closed caption with new Nextbox navigator

smstep
I've Been Here Awhile
Since July?! Man, this has "break contract. Call Bell" all over it!

Re: Closed caption with new Nextbox navigator

smiff
I've Been Here Awhile

It's just hidden. On some pages, it available after you click "More". On others, it's below "Video Toggle" (just out of sight unless you scroll down).

Re: Closed caption with new Nextbox navigator

striker71
I Plan to Stick Around

This used to work before the upgrade. Now when I press info all that is displayed is the information about what I am watching and the recording options. Also when I'm watching a recorded show and press info, the recording stops and the display shows what I am watching, with options to manage the recprding. What gives.........??

Re: Closed caption with new Nextbox navigator

To access the CC on that new info screen.. you go to the MORE on the right side.. then its burried WAY down further at the bottom of the choices
(this is the big complaint right now)

 

I am not sure WHY it pauses the recoring when hitting info with the new guide tho.

Re: Closed caption with new Nextbox navigator

striker71
I Plan to Stick Around

Thanks for the quick reply. It's certainly a bit of a pain when you are watching a recorded program and want to turn on the CC, having to switch out to a live program, turn on the CC and then restart the recorded show. Who designs these things......?? 

 

I have another question, when I press the guide button, all I can see are my favourite channels, and can't access the full guide. Am I missing something again.....??

 

Thanks in adance.....!! 

Re: Closed caption with new Nextbox navigator

jays77
I'm a Trusted Contributor

I ran into a problem like this.   When I had the guide up and accidently hit the Guide button a second time.  My Favorites showed up but pushing the Guide button again did nothing.  The way I got back to the full guide was to press exit.  Then when I pressed guide the full guide poped up. 

 

Another way was when stuck in Favorites was to select a channel that was not in my favorites list.  ie.  pressing channel 2 brought me back to the full guide.

Re: Closed caption with new Nextbox navigator

striker71
I Plan to Stick Around

Thanks for this, but I hae now figured it out. When viewing the guide, if you press the "C" button, you can then select either favourites, or all channels with a few other options.

Re: Closed caption with new Nextbox navigator

rickschlau
I Plan to Stick Around

@Gdkitty @park

 I am a newbie here and I know Gdkitty has been here years and Park a while too. So, I am not interested in stepping on any toes but, I also wondered to myself why would a resident expert comment when they basically say "but I don't really know because I don't really use it!??

Just saying...

 

** Mea culpe : I just earned a reply badgeSmiley Surprised

Re: Closed caption with new Nextbox navigator

Meowmix
I'm a Trusted Advisor

Hello @rickschlau

Resident Experts are allowed to comment just like any user can which has or not used it. We don't work for Rogers nor do our comments represent Rogers. They are our own comments. If the user or RE choses to comment then they will and it doesn't matter if they have used it or not. It's a public forum.

 

Gdkitty did state " i couldn't 100% confirm"..  So that also means that he is trying to help but isn't sure that it's correct. So another RE or user can come and correct him or anyone else at any time. We are here to help as much as we can.

Re: Closed caption with new Nextbox navigator

arobitu
I Plan to Stick Around
My post when I started it, before it was moved in this broader one, was specifically about CC on shomi and ROD, and your suggestion doesn't work there. I appreciate the help, but if you could not replicate my specific problem, which anyone with access to these services and a remote can, and have a fix for it, the reply is simply speculation that adds to the length of the thread without really helping. I'm only saying that because. I got hundreds of notifications after this post and not one answer, except for a couple of confirmations of other folks having the same problem, so now I'm terribly sorry I started the post in the first place, and I un subscribed from the community mailer.

Re: Closed caption with new Nextbox navigator

Gdkitty
Resident Expert
Resident Expert
I do apologize for any problems it may have caused, and was not my intention.
I was just stating my belief, which I will will take 100% responsibility is wrong.
(I will try and be more cautious in the few things I am not fully sure of)

Unfortunately, unless there is a fix, sometimes that is all you will get is replies of people confirming the same issue though 😞
There is not alway a specific answer.

Re: Closed caption with new Nextbox navigator

Meowmix
I'm a Trusted Advisor
Hello @arobitu

Again not eveyone uses the CC and they come and help as much as they can. We can't stop them from doing so. They are human beings trying to help. Again not many use that feature. So us as RE's or users try to come here and give some knowledge about it even though we don't know much. We will always learn.

Hopefully it gets resolved.

Re: Closed caption with new Nextbox navigator

ThiessenMJ
I've Been Here Awhile

I hope someone can help by sharing a way to easily toggle between cc on and off using the new guide. We frequently use cc (closed captioning) to ensure that tv viewing is accessible for one of our family members who has hearing difficulties. However, we only have it on when that individual is actually in the room watching tv as the location of the captions and their timing often cause problems by covering up areas of the screen that are important or by giving away what is about to happen by appearing prematurely. So, we frequently turn them on and off to be respectful to everyone's tv viewing experience based on the people in the room, often numerous times while watching a single program. With the new guide, we have not found a way of doing this without having to not only stop the show we are watching but having to go all the way out if the recorded programs playback section of the guide.

 

If there is no way to do this with one or two key strokes, the new guide has made life more difficult for those viewers who have hearing difficulties, an issue which I hope Rogers will fix in the near future to ensure that the Navigatr remains a quality tool for all. This is a minor feature to implement which may only affect a small number of tv viewers but will ensure that minority is given equal quality access to your services.

Re: Closed caption with new Nextbox navigator

mfait
I'm a Reliable Contributor

The "C" button does not do anything during live tv or during watching a recording.

How about using this button to toggle CC.

Re: Closed caption with new Nextbox navigator

Like you, we use the CC quite often, but not all the time. We often turn CC on and off during the day.  The only way I have found to use CC on the Navigatr guide is to go to Info in a live show (not recorded), and press more and then go CC and turn it on or off. The CC option is hidden unless you press the up or down button to get to it. I have not been able to use it any other way. If I happen to forget to turn it on while watching a recorded program, I have to get out of the program, go to a live show and then go through the process and then restart the recorded program In was watching. This is cumbersome and requires many more steps than before. The new Navigatr guide which was forced upon us and which we have no choice in using, is a step back in functionality. A new system should be an inprovement, not a diminishment. I hope Rogers will understand what the issue is and get this fixed quickly.  

Re: Closed caption with new Nextbox navigator

arobitu
I Plan to Stick Around

Thank you, guys. Appreciated. My point was simply to take a few seconds to validate your suggestions before posting it in a reply, since it should be quite easy to do so, and to keep the answers on topic (a lot of guys pointed out how to do it for live TV, which wasn't what my question in the original post was about). I appreciated the good intentions never the less, but the volume of replies that had very little to say was a lot, and since I came to this forum for technical opinions not social interaction, I thought that a bit more focus from the community at large would benefit everyone in the future.

 

For the few out there that are subscribing to shomi or used ROD and use CC, in answer to my original post, I got in touch with Rogers support and they confirmed it is a defect introduced with the new Navigator for which there is no workaround currently. They opened a ticket for me, but there is no ETA at this time. I'll keep this forum posted once I'll hear more.

Re: Closed caption with new Nextbox navigator

They were actually posting a correct answer for accessing CC currently at the time for on RECORDINGS. At least at this time.
Currently there is not a proper way by via in the recording, until rogers fixes/changes it.

You have to turn it on via LIVE tv, to use it on recordings (and even then its garbled half the time right now)

 

Thank you for updating with the answer on that rogers has said that its not available at this time.

(until they add/fix it)

 

Remember, this is a user to user form.  People are able to post what they want, as long as its within the forum guidelines (not inapropriate, etc).  While they may not have been specifically the answer you were looking for.. these people were taking the time out of their day to post something, they were trying to HELP you.
(some people like myself, often have the most time to try and aid others at WORK.  Unfortunately while i am there, i can not always validate things as i do not have my box there.   If everyone was to validate 100% beforehand, may people may not be able to answer.. and a user could go all day without any feedback.)

Re: Closed caption with new Nextbox navigator

arobitu
I Plan to Stick Around

My post was specifically about CC in the context of shomi and ROD.  Peace, man.

Re: Closed caption with new Nextbox navigator

jjmartin
I Plan to Stick Around

This is really ridiculous! If I'm watching a recording and find I need closed captions on, I have to stop the playback, exit back to broadcast, press Info, press Down twice to get to More, press Ok, press Down several times to get to CC, press Ok , press Exit, press List, find the recording I was watching, select Resume.

There's a larger percentage of us seniors in the population now, so there's more viewers with hearing problems. What we really need is a button on the remote to turn CC on/off with one press. What are the chances of Rogers doing this? About zero, or course.

Re: Closed caption with new Nextbox navigator

I do like the idea of a specific button.  Problem being most buttons are already pre assigned to something or already labeled 😞

At minimum.. they really need to add better access to it... PERIOD.
A) Needs to be moved to a slightly quicker location after pressing info.. on the FIRST info screen (and not behind the MORE and at the bottom)

B) Recordings no longer have access to the INFO screens as compared to the previous RTN guide.  (sort of kicks you back to one of the recording screens).  I think that is where they key problem lays.
Implementing it on the first info screen as above.. then making recordings have access to the SAME info screens (like they did in RTN), would work.

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