I have no parental controls enabled.
Based on the statement from Rogers that the CC problem effects only recorded programs is not true.
The problem may be more complicated than Rogers think. As I mentioned in my previous post, individual movies with violent content can trigger the CC errors during Live TV.
I highly suggest you call Rogers and mention this and also mention you know from the Community Boards that a letter was sent out last week to those who have already called/emailed the CRTC about the Closed Caption issues before they release the temporary fix. Jeffery Liu was the name of the Assistant to the President that emailed me.
Being deaf I always have captioning on and,until very recently, I had no problem seeing captioning on recorded shows. I have read other posts on the subject but they seem to have to do with turning on captioning for a recorded show. As I said, captioning is always on on my tv but, lately, I've been getting garbled text on recorded shows and it seems to happen to pretty much ever recorded show. Any suggestions(aside from a sledge hammer that is!)
For Fridrik and anyone else who needs CC for a hearing issue, I encourage you to complain to the CRTC as some of us have. It is possible that more complaints will increase the urgency with which Rogers deals with this issue.
This is not the issue of how to turn CC on or off, or when to turn CC on or off. The issue here is for those who need CC to be able to enjoy recorded programs. If it affects you, the link below to the CRTC will walk you through how to lodge a complaint. It is fairly easy. More complaints may mean faster action.
Before I contact anyone, I needs to do more testing. Now, it looks like the Live TV CC errors are limited to PEACH Ch47 and has nothing to do with the content. I just took a screen image of a sitcom and it also has CC errors. Earlier today, Peach TV CC was fine. I'll test other channels to see if CC works.
For those who are interested in the CC issue, here is the applicable CRTC page concerning CC.
From this page comes the following excerpts:
When it comes to closed captioning quantity, the CRTC requires most broadcasters to:
CRTC standards also regulate the accuracy of closed captioning, which is the level of exactness between captions and the audio content of a program. For pre-recorded programming, accuracy includes correct spelling.
For pre-recorded programs, broadcasters must target a captioning accuracy rate of 100%. For live programming, French-language captioning must target an accuracy rate of 85%, and English-language captioning 95%, with the difference related to differences in the closed-captioning techniques used in each market.
CRTC policies also address:
As part of the condition for their licences, the CRTC requires broadcasters to put in place a monitoring system to ensure that closed captioning is included in the broadcast signal and that captioning reaches the viewer in its original form.
The CRTC also requires broadcasters to monitor and report on closed captioning as follows:
As a result of its Let’s Talk TV initiative, in 2015 the CRTC expressed the expectation that closed captioning will be extended beyond traditional broadcasting platforms to include online broadcasting.
To ensure that all Canadians are able to receive content in as complete a form as possible, even if that content is accessed online, the CRTC:
To help ensure that broadcasters comply with its closed captioning standards, the CRTC accepts complaints about problems with closed captioning, and it can take action based on those complaints.
If the CRTC believes there is a compliance issue, it can request that a broadcaster submit its monthly accuracy rate calculations. If it appears there is repeated non-compliance with the closed captioning standards, the CRTC may impose additional monitoring requirements on a broadcaster.
All broadcasting complaints, including ones relating to closed-captioning, must be made in writing. For more information, see http://www.crtc.gc.ca/eng/INFO_SHT/G8.HTM
Before I contact anyone, I needs to do more testing. Now, it looks like the Live TV CC errors are limited to PEACH Ch47 and has nothing to do with the content.
You are absolutely right. And it has nothing to do with Navigatr or recorded content. I see the same garbage on my SA8300HD watching PEACH Ch47 live.
Stop the recorded show and EXIT back to any Channel. Press INFO on the remote and select MORE from the options. Use your UP/DOWN arrow buttons find Closed Captions, near the bottom of the options. Select to turn ON or OFF. Now return to your recorded program. I hope they come up with a remote shortcut to turn on/off CC because this is a real nusance.
They did - still not intuitive or as easy as it should be, but you don't need to exit your recording. It was discussed earlier in this thread and there's another link below too: