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Closed caption with new Nextbox navigator

KWoo
I Plan to Stick Around

I'm hoping someone out there can help me. We just got the new navigator system for Nextbox and I can't figure out how to get closed captioning on tv shows that I have recorded and now want to watch.

 

In the past, I could turn CC off and on using the INFO button on the remote. Now when I select INFO, my recorded tv show stops and I go back to the recorded shows page. I contacted Rogers support and they don't know how to do it - they've set up a ticket for investigation; it will take up to 48 hours to get a response.

 

Anyone have any suggestions in the meantime?

 

***Edited Labels***

298 REPLIES 298

Re: Closed caption with new Nextbox navigator

KWoo
I Plan to Stick Around

I completely agree, corgi998

 

 

Re: Closed caption with new Nextbox navigator

Your comment:

 

Situation: ridiculous. Further proof that Navigatr was not tested properly.

Further proof of poor design.

 

wins understatement of the year. I could not agree with you more. The design is amateurish and clumsy. I was already upset with Android for the terrible operating system they upgraded me to but, at least, they gave me the choice. Had I read the reviews on line I would not have allowed the upgrade. So some of that is my fault. Rogers did not give us this option. They just forced it on us. There is a line somewhere on their webpage announcing this 'upgrade'. It says something to the effect 'Give it a chance. You will learn to love it'. To me that sounds like they already know it is a piece of crap and a lot of people are not going to like it.

 

I have sent my dislike of this new format to Rogers and demanded they either fix the many flaws I listed to them or put us back to the only slightly flawed way it used to be. They won't do it, of course, but it had to be said. I believe I will not be alone in this opinion.

Re: Closed caption with new Nextbox navigator

SWBR
I Plan to Stick Around

It's atrocious that this travisty has been foisted on us. Was it designed by some school kid as a homework exercise?

 

Try this one, KWoo, you come in shortly after a program begins to record and would like to watch it from the beginning whilst recording continues. No can do because programs recording aren't listed until recording is complete. Yet another improvement. Somebody at Rogers should look up improvement in the dictionary.

 

And if you're watching a recorded program?

 

I kinda think we'd figured that out Corgi. Still a bummer if you're already into the recording though, eh?

Re: Closed caption with new Nextbox navigator

corgi998
I'm Here A Lot
the only way that you will be able to watch a program already in the recording mode is view your list of programs already taped and anything with a red dot on it means that it is currently recording. Switch to that channel and then rewind to the beginning. Way to much work if you ask me. A lot of improvements need to be made to stick around with Rogers for another year.

Re: Closed caption with new Nextbox navigator

Ldavis2804
I've Been Here Awhile
I've been waiting since July 29th for a solution to this problem and have had Rogers at my house twice. They don't know how to fix it. Plus, with the Navigatr change, I lost all my pvr recorded programs. Can't fix or explain that either.

Re: Closed caption with new Nextbox navigator

Could not figure out how to turn cc on/off in a recorderd program.

 

Like everything else with NAVIKRAP it extremely difficult and non-intuitive.

Please give uis back our old guide !

 

Here's what finally worked for me, thanks to  @corgi998 (lots of "likes" ) with the useful info.

- live TV

- info

- more

- down to cc on/off

- select your choice on or off  (its the opposite of what the text says)

- list to find your recording again

- resume

 

PS: Where is Rogers help here ?

PPS: Why do supposed "experts" who are guessing with random ideas in an area where they have zero first hand knowledge keep posting ?

 

Additional comment one hour later:

 PPPS: Interestiung. Found out I already posted the magic sequence above and Rogers accepted is a solution back in early August, but forgot how to do it after being away for a couple weeks ?  It  just reiforces the earlier point about this thing being "extremely difficult and non-intuitive."

 

 

 

Re: Closed caption with new Nextbox navigator

JW86
I've Been Here Awhile

Thanks for the info on cc. Hopefully they will add cc to taped shows soon..that is when I used it most.

Re: Closed caption with new Nextbox navigator

KWoo
I Plan to Stick Around
@JW86
You can get cc on recorded shows as per the solution posted by "krap" on Oct 22. However, you have to follow those steps BEFORE you start watching your recording. If you click on INFO once you're watching the recording, you don't get the same options. Again, not terribly intuitive!

Re: Closed caption with new Nextbox navigator

JW86
I've Been Here Awhile

I understand the steps that I need to follow re closed caption. However, having to start the closed caption before watching the recorded program is awkward.  There needs to an update where we can use cc whenever we want it as with the previous program.

Re: Closed caption with new Nextbox navigator

park
I'm an Advisor

@JW86

 

If you stop watching the recording i.e. go live, and do the cc "happy dance" listed on page 3 above and then try to find your recording again (actually that part is easy, one thing they actually did right) and resume watching you recording with cc enabled.  

 

I have not heard if anything has changed in the new Navigatr 2 version.

 

However, apparently they have even messed up the 2 hit toggle between fav/guide so that it now useless!

There are 2 separate keys, but Rogers has now have managed to mess up both !

Why not make fav = favouties always and guide = guide always if you wansa "fix" something that wowas qyuite eleant and did not need any fixing!

Re: Closed caption with new Nextbox navigator

rebeccadukes
I've Been Here Awhile

Love your 2nd solution...pressing info and shuffling across the symbols 'till you see 'CC'.
So easy-love it!

Re: Closed caption with new Nextbox navigator

mathieuwarren
I'm Here A Lot

Well toronto just got the roll out today, and I have to say i'm on the phone ready to give ROGERS an earful as a deaf person, they are in violation of the AODA ACT of ontario, the CC sucks, it only works on LIVE TV and not Recorded TV, there was no issues with the previous version of software.... I am extremely fusterated by this....! Now I have to annoy my neighbours being hard of hearing by turning the TV volume louder as the CC will not work, right to go ROGERS for not taking into consideration people who are hard of hearing/deaf/blind!

Re: Closed caption with new Nextbox navigator

billmcintyre
I'm a Trusted Contributor

Hi @mathieuwarren

 

I think CC does work with recorded programs, but Rogers messed up the programming for the manner in which you turn it on.

 

I SAID I THINK CC DOES WORK ...  ....   🙂  Sorry.  Deaf joke.   He he he he.

 

But as far as I know, CC still does work for most of us - even in recorded material, BUT - you have to be in live TV mode to turn on the CC.  After you turn it on in live TV mode, then when you go back into your recorded program - it SHOULD work - or at least that's what everybody else has been noticing.

 

Good luck.

Re: Closed caption with new Nextbox navigator

gfhgfdhs
I've Been Around

We are having the same problem. It used to take about 3 "buttons" to turn CC on or off. With Navigatr you must stop the recorded program and go to a live station. Then access CC by scrolling down the list at the right of the INFO screen to MORE then scrolling to the bottom and turning CC on or off.  This takes 14 "buttons" to access.

I hope Rogers can come up with a better way of doing this!!!!!

Re: Closed caption with new Nextbox navigator

mathieuwarren
I'm Here A Lot
Call and open a ticket and add on to mine I'm waiting to hear back by Tuesday call the text support and say someone else on a forum quoted this ticket with the same problem. Ref: C107308528

Re: Closed caption with new Nextbox navigator

cly001
I've Been Here Awhile

There have been replies about being able to turn on CC when watching live TV.  But not with recorded shows (?) . 

 

Would someone in Rogers please take note of this and ask them to update their programming. 

 

 We should have the option, as in the past, to be able to turn on and off CC without having to watch a whole program with the CC on (ie setting up on live TV before watching the show).

 

Re: Closed caption with new Nextbox navigator

cly001
I've Been Here Awhile

Unfortunately not a solution for recorded shows. I hope they fix that option soon.  Would like the option to click CC on and off without having to watch a whole show on CC.

Re: Closed caption with new Nextbox navigator

park
I'm an Advisor

@cly001 wrote:

Unfortunately not a solution for recorded shows. I hope they fix that option soon.  Would like the option to click CC on and off without having to watch a whole show on CC.


We've been asking for CC fixes since July.  So far nothing.
A dedicated cc key like every TV remote already does would be ideal.

 

FYI You can stop the recorded show, do the cc happy dance to turn it onoff, then click LIST  to find your recorded show again and click RESUME. 

 

ANOTHER REASON TO GET US BACK TO WHERE WE WERE AFTER CLICKING LIST.

This was PROBABLY THE ONLY GOOD THING ABOUT THE JULY 28 Version.

Re: Closed caption with new Nextbox navigator

mathieuw
I've Been Around
Cly this isn't about turning it off this is about being able to turn it on and off for deaf people while watching it in recorded tv they took it from a simple as three clicks of a button to 14 clicks of
A button and menus and harder to find

Re: Closed caption with new Nextbox navigator

cly001
I've Been Here Awhile
Yes I agree wholeheartedly. So far I'm not liking the new Navigator for other reasons too

Re: Closed caption with new Nextbox navigator

arobitu
I Plan to Stick Around

Shomi closed captioning

 

The info button doesn't do anything on shomi or Rogers on demand. How can I turn CC on?

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